Selling Manager and Selling Manager Pro: Sending email to buyers
Selling Manager and Selling Manager Pro enable you to email your buyers individually or in bulk from the Sold view, Archived view, and the sales record. You can also use templates to email your buyers so you don't have to retype the same messages.
Selling Manager Pro subscribers can automatically send email messages to buyers by updating their automation preferences. Learn more about automation preferences
Sending your buyer email
You can email a buyer using the Sold or Archived view, or through the buyer's sales record.
To email a buyer:
In the Sold or Archived
view, click the buyer's user ID
(From the sales record, click the Email Buyer button.)
Verify that your email address and the buyer's email address are accurate.
Note: You can edit your own email address by clicking the Edit link.
From the Select an email drop-down menu, select the email you want to send.
If you want a copy of the email, select the Send me a copy of this email check box.
If you want to edit the subject of the email, make your changes directly in the Subject text box.
If you want to edit the message body, make your changes directly in the Message text box.
Note: Any changes you make to an individual email won't be saved to the email's template. To save changes to an email template, edit the email template.
Click the Send button to send the message.
Sending mail in bulk
You can email as many as 200 buyers at one time in the Sold view.
To send email in bulk:
In the Sold view, select each listing for which you want to send an email.
To auto-select all of your sold items, select the check box in the heading bar above your listings.
Select the email you want to send to your buyers.
Click the Next link at the bottom of the page to preview each of the emails that will be sent to your buyers.
If you're satisfied with the emails, click the Send button.
Once your bulk emails are processed, the email logs for those listings will be updated automatically.
Selling Manager Pro subscribers: An alert will appear on the Selling Manager Pro view for any emails that encountered an error during processing.
Editing email templates
Your Selling Manager or Selling Manager Pro account comes with 2 standard templates you can edit for common post-sales questions and tasks:
Order update (once the item has posted)
In addition, there are other emails that eBay automatically sends to buyers that can't be edited:
Item won: eBay sends this after your buyer wins an item
Feedback reminder: eBay sends this email after the purchase if the buyer hasn't already left Feedback.
Note: The Selling Manager purchase reminder email is not the same as the automatic payment reminder email eBay sends out.
To edit an email template:
Click the Automation Preferences link on the left side of the page. Click the Edit link next to the template you want to modify.
Note: If the template has a Preview link it can't be edited.
You can make changes to the subject or message fields by typing in the corresponding text box.
If you want to personalize your message, use the AutoText feature to automatically insert the buyer's name, the link to the listing, or other variable text.
Click the Save button to save your changes.
Note: You can restore the default template at any time by clicking the Reset to default link.
Creating new email templates
You can create up to 20 custom email templates.
To create a new email template:
On the Email Buyer page, select Create new template from the
Select an email
Click the Create New Template button at the bottom of the page.
Enter the subject into the Subject text box.
Enter the body of the email into the Message text box. Use AutoText to automatically insert the buyer's name, the link to the listing, or other variable text into the message body.
To include a Pay Now button, select the check box in the Payment Information section.
You can also select the Include my default cross-promotion in this email check box.
Enter a template name, and then click the Save button.
Deleting email templates
You can delete any custom email you create. Standard email templates can't be deleted.
To delete a custom email template:
From the Email Buyer page, click the Manage Email Templates link.
Select Delete from the drop-down menu next to the template you want to delete.
On the Delete Email Template page, click the Delete button.
Turning off the Selling Manager purchase reminder email
If you don't want Selling Manager or Selling Manager Pro to send out the automatic purchase reminder email, you can turn this feature off. Here's how:
Click My eBay at the top of most eBay pages. You may be asked to sign in.
Place your pointer over the Account tab, and then select Site Preferences.
Scroll down to Manage communications with buyers, and then click the Edit link.
Clear the check box next to the option to Send eBay purchase reminder emails to buyers.
Note: The Selling Manager purchase reminder email is not the same as the automatic purchase reminder email eBay sends out.