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Exceptions to recent policy changes on eBay.com.au

Accepted Payments Policy - exceptions

Almost all items listed on eBay.com.au must offer PayPal, Paymate or Merchant Credit Card as one of the safer payment methods available to buyers.

By exception, items listed in the following categories are not required to offer a safe payment method.

  • Cars

  • Motorcycles

  • Aircraft

  • Boats

  • Vehicles (Caravans)

  • Trailers

  • Trucks, Commercials

  • Services

  • Real Estate

  • Businesses for Sale

Read the Accepted Payments Policy.

PayPal Buyer Protection Policy - exceptions

The following categories are NOT covered by PayPal Buyer Protection:

  • Cars

  • Intangibles (such as licences or digitally delivered goods)

  • Airline Tickets

  • Services

  • Real Estate

  • Businesses for Sale

  • Items that do not comply with PayPal’s or eBay’s policies

Read the PayPal Buyer Protection Policy.

PayPal Seller Protection Policy - exceptions

The following categories are NOT covered by PayPal Seller Protection:

  • eBay items purchased through separate PayPal payments but combined as a single shipment

  • Multiple payments for a single eBay transaction

  • Where information requested by PayPal such as proof of shipment is not provided within a reasonable time

  • Intangible items such as licenses or digital content

  • Vehicles (including boats and planes)

  • Services

  • Hand delivered items

  • Items that the buyer claims are significantly not as described

  • Items or accounts that do not comply with PayPal’s policies

Read the PayPal Seller Protection Policy

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