From collectables to cars, buy and sell all kinds of items on eBay
Contact Us | Site Map
Advanced Search
BuySellMy eBayCommunityHelp
  Home > Help > Selling > Managing Your Listing > Selecting Buyer Requirements
Help
Search the Help pages (Does not search for items or products)
tips
Selecting Buyer Requirements

Buyer requirements allow you to block buyers from bidding on or purchasing your items based on criteria such as whether or not they have a PayPal account, their country of registration, and their buying history on eBay. You can also create a buyer requirements exemption list.

To limit buyers based on their User ID, see Managing Bidders and Buyers.

Adding buyer requirements

By selecting certain buyer requirements, you can manage the types of buyers you'd like to have bid on or buy your items. While this may reduce your exposure to buyers who might make transactions difficult or more expensive, or with a history of Unpaid Item strikes, it will also reduce the overall number of potential buyers you'll have for your items. For this reason, you should think carefully before using buyer requirements to block buyers.

To add buyer requirements to your listings:

  1. In My eBay, under the My Account column, click the "Preferences" link.

  2. In the Seller Preferences section, click the “Edit” link. The Buyer Requirements page opens.

  3. Select your buyer requirements. These include blocking buyers who:

    • Are registered in countries to which you don't ship

    • Have a negative feedback score

    • Have received Unpaid Item strikes

    • Are currently winning or have bought '1-100' of your items in the last 10 days

    • Do not have a PayPal account

  4. Click the Submit button to save your requirements.

The requirement(s) you select will be applied to your current and future listings and can be disabled at any time.

To see buyers who have been blocked from bidding on/purchasing your items as a result of your requirements:

  1. In My eBay, under the My Account column, click the "Preferences" link.

  2. In the Seller Preferences section, click the “Buyer Requirements Activity Log” link.

A table will be displayed showing all users who have been blocked from bidding on or purchasing your items over the past 60 days as a result of the Buyer Requirements you have selected. Additional information includes the date the member was blocked and which Buyer Requirement caused the block. Use this information to understand how your selected Buyer Requirements are impacting your business.

For example, perhaps you’ve chosen to block buyers in countries to which you don’t ship. Upon reviewing your Buyer Requirements Activity Log, you see that a significant number of users from a particular country are interested in your items. You may decide to begin shipping to that country, or to lift that Buyer Requirement, to capitalise on their interest in your items.

Creating a buyer requirements exemption list

If you have already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items regardless of any requirement(s) you select by adding them to your buyer requirements exemption list. There are two ways to do this:

  • From the Buyer Requirements Exemption List page.

  • From the Buyer Requirements Activity Log.

Exempting eBay Members via the Buyer Requirements Exemption List page:

  1. Go to the Buyer Requirements Exemption List page.

  2. Enter the User IDs of the eBay members you want to exempt from buyer requirements.

  3. Click the Submit button.

Exempting eBay Members via the Buyer Requirements Activity Log:

  1. In My eBay, under the My Account column, click the "Preferences" link.

  2. In the Seller Preferences section, click the “Buyer Requirements Activity Log” link.

  3. Click the checkbox next to the eBay Member(s) you would like to exempt.

  4. Click the “Exempt from Buyer Requirements” button at the bottom of the page.

Note: You may see an asterisk (*) in place of a User ID in the Buyer Requirement Activity Log because eBay cannot disclose certain User IDs in accordance with our Privacy Policy and User Agreement. In this situation, you will be unable to add those members to your Buyer Requirements Exemption List.


Contact Customer Support

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.


About eBay | Announcements | Register | Security Centre | Feedback Forum | Site Map | Policies | Help | Contact Us | Advertise
Copyright © 1995-2008 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time