Help
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips

Selecting buyer requirements

What are buyer requirements?

You can block buyers from bidding on or purchasing your items by specifying buyer requirements through the Create your listing form or in My eBay. You can block buyers who:

  • Have unpaid items recorded on their account

  • Have a primary delivery address in countries you don't want to post to

  • Have reportedly violated eBay policies

  • Have a negative Feedback score

  • Are currently winning or have bought "1-100" of your items in the last 10 days (you can specify the number)

You can also block buyers based on their user ID by creating a blocked list.

Think carefully before blocking buyers. While selecting buyer requirements may reduce your exposure to buyers who could make transactions difficult, it will also reduce the number of potential buyers you'll have for your items.

Specifying buyer requirements for all listings

To select buyer requirements for all your listings:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences.

  2. In the Selling Preferences section, scroll to Buyer requirements and click the Show link.

  3. Click the Edit link.

  4. On the Buyer Requirements page, select your requirements.

  5. Click the Submit button to save your requirements.

Exceptions
In some cases your requirements won't apply to current listings. You’ll need to revise the listing individually to enable your requirements if:

  • You created the listing with a template that specified different buyer requirements

  • You revised a listing via Turbo Lister but didn’t sync the item with your settings in My eBay or Seller Hub first.

  • You want to create an exclusion list for countries you don't post to for a single listing

Specifying buyer requirements for a single listing

To specify buyer requirements for a specific listing:
  1. In the Create your listing form, scroll to the Other things you'd like buyers to know section.

  2. If the Buyer requirements option isn't displayed, click the Add or remove options link. Then, in the pop-up window, under Buyer requirements, select the Block certain eBay users from buying my items checkbox and click the Save button.

  3. In the Create your listing form, click the Add buyer requirements or Change buyer requirements link.

  4. Select the checkbox next to the requirements you want, then click the Save button.

Viewing the list of blocked buyers

To see buyers who have been blocked from bidding on or buying your items as a result of your requirements:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences .

  2. In the Selling Preferences section, scroll to Buyer requirements and click the Show link.

  3. Click the Buyer Requirements Activity Log link.

A table is displayed showing users who have been blocked over the past 60 days as a result of the buyer requirements you've selected. Also displayed are the date the member was blocked and the buyer requirement that caused the block.

This information helps you understand how your selected buyer requirements are impacting your business. For example, you choose to block buyers in countries to which you don't post, but find that a significant number of users from a particular country are interested in your items. You can decide to begin offering postage to that country and lift that buyer requirement to capitalise on their interest in your items.

Creating an exemption list

If you've already set up buyer blocks, you can allow specific eBay members to bid on or purchase your items regardless of any requirements by adding them to your buyer requirements exemption list. Use one of the following methods to exempt buyers:

To exempt buyers using the buyer requirements exemption list:
  1. Enter the user IDs of the eBay members you want to exempt from buyer requirements.

  2. Click the Submit button.

To exempt buyers using the buyer requirements activity log:
  1. Go to My eBay > Account > Site Preferences or Seller Hub > Overview > Shortcuts > Site preferences .

  2. In the Selling Preferences section, scroll to Buyer requirements and click the Show link.

  3. Click the Buyer Requirements Activity Log link.

  4. Select the checkbox next to the eBay members you want to exempt.

  5. Click the Exempt from Buyer Requirements button at the bottom of the page.

Note: You'll sometimes see an asterisk (*) in place of a username in the buyer requirements activity log because we can't disclose certain usernames in accordance with our User Privacy Notice and User Agreement. In this case, you'll be unable to add those members to your buyer requirements exemption list.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.