5 min article

Warranty policy

When you offer your customers a guarantee or warranty, they know if something goes wrong, you'll take care of it. This not only gives your buyers peace of mind, but can help increase your sales by giving you an edge on your competitors.

This policy was updated on 18 December 2023. Our policy guidelines have not changed, but the information about activity that doesn't follow this policy has been updated for clarity.

When you offer a warranty with your items, be sure to include all the detailed warranty information in the listing or product, so buyers know what to expect when they order from you. Please read our full policy guidelines below for more details on consumer guarantees and warranties.

Frequently Asked Questions

 

Do I need to include a warranty?

In general, if you're a business seller or provide professional services on eBay, you need to provide consumer guarantees when selling to buyers in Australia. You can learn more about consumers' rights and your obligations by visiting the ACCC website - opens in new window or tab.

What information should I include in my warranty?

If you choose to offer a warranty against defects, you must include information about how buyers can make a claim. You're also required to clearly explain that the rights they have under your warranty are in addition to any other rights have under Australian consumer law.

Read our full policy

Warranties policy overview

If you're including a written warranty or a service contract with an item you're selling, you must include all of the warranty information required under Australian Consumer Law in your listing. For a brief summary of your obligations with regards to warranties, see additional information below.

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn't, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.

Additional information

In general, if you sell on eBay as part of a business or professional activity, you must provide consumer guarantees when selling to buyers in Australia. Visit the ACCC website for more information about consumers' rights and your obligations - opens in new window or tab.

You can choose to provide a 'warranty against defects' (i.e. promises about what you will do if something goes wrong with the goods). This is provided in addition to consumer guarantees and does not limit or replace them.

If you offer a warranty against defects, your warranty documents must include certain information, including:

  • Information about how to make a claim (how to contact you and where to send the claim)
  • Mandatory text to inform buyers that any rights under that warranty are in addition to any other rights they may have under the Australian Consumer Law

Learn more about the requirements when offering a warranty against defects - opens in new window or tab.

Note: This information is general in nature and is not intended to constitute legal advice. For advice about your specific circumstances, we recommend you contact the ACCC - opens in new window or tab or consult with a legal advisor.

Tip
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

Because the sale of warranties is highly regulated, listings and products that contain warranties are restricted. We urge our sellers and buyers to comply with government laws and regulations.

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