From collectables to cars, buy and sell all kinds of items on eBay
  Home > HelpRules and Policies > Rules for Sellers > Listing Rules Overview > PayPal Payments Policy
Help
Misleading and Discouraging Payments Policy

Sellers who state in their listing that they accept certain payment methods must not selectively offer those payment methods to buyers or discourage buyers from using those payment methods. All sellers are required to offer PayPal as a payment method (with the exception of listings in the categories of cars, motorcycles, aircraft, boats, vehicles (caravans), trailers, trucks (commercials), services, real estate and businesses for sale). 

This means that sellers must always accept payment from buyers through the payment methods they have selected in their Payment Details section of their listing, including PayPal, and must not act in any way to discourage buyers from paying by these methods.

For example: Sellers cannot state in their listing that they accept bank depositPayPal payments but later communicate to the buyers that they will only accept bank depositPayPal payments if the payment is greater than $100.

Breaches of this policy may result in a range of actions, including:

  • Listing cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits on account privileges

  • Loss of PowerSeller status

  • Account suspension

    PayPal may also take action against sellers, in accordance with its User Agreement and applicable policies.

Some Examples

You could say the following in your listings:

  • “I accept all forms of payment accepted by eBay"

  • “I prefer PayPal for international payments, but I will still accept the other payment methods that I have listed”

  • "I only accept PayPal and Australian money orders / cheques, not international money orders / cheques"

You cannot say the following in your listings:

  • “I accept PayPal but do not accept credit card payments through PayPal”

  • “I only accept PayPal if the bid amount is greater than $15”

  • I only accept PayPal from international buyers

  • “I do not accept PayPal."

General correspondence with eBay buyers that is not allowed:

  • "I will not accept your PayPal payment if it is for less than $10."

Additional Information

This policy is not only limited to communications made in listings, but also includes all correspondence between a seller and buyer that relates to an eBay transaction.

To find out what payment methods are acceptable on eBay please also read our Accepted Payments Policy.

Why does eBay have this policy?

To make sure that all eBay members can pay for items with certainty about the final payment method that will be accepted by the seller.

Contact Customer Support

Report listing violations or problems with another eBay member.


About eBay | Announcements | Register | Security Centre | Feedback Forum | Site Map | Policies | Help | Contact Us | Advertise
Copyright © 1995-2008 eBay Inc. All Rights Reserved. Designated trademarks and brands are the property of their respective owners. Use of this Web site constitutes acceptance of the eBay User Agreement and Privacy Policy.
eBay official time