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Publishing Contact Information

Publishing the contact information of another eBay member in an online public area is not permitted. If you see a violation of this policy, please report it to eBay's Customer Support team by using the link at the bottom of this page.

Violation of this policy may result in a range of actions, including:

  • Listing cancellation

  • Limits on account privileges

  • Account suspension

  • Forfeit of eBay fees on cancelled listings

  • Loss of PowerSeller status

Some Examples

Robbo buys art supplies on eBay from “FineArt1234567”. Robbo knows that FineArt is the eBay account name used by Jane Smith, and that Jane lives in Ballina, NSW. Robbo is so happy with FineArt that he posts this message in an online art discussion group: “I buy from Jane Smith of Ballina. You can find her on eBay. Her eBay ID is FineArt1234567.” Although his intentions were good, Robbo has violated the policy by publishing contact information.

Additional Information

“Online public areas” include the following:

  • Web pages

  • Online forums

  • Newsgroups

  • About Me pages

  • Board posts

  • Feedback comments

Examples of the type of information eBay considers private:

  • Name

  • Address

  • Phone number

  • Email address

Note: User IDs are not considered personal contact information.

Why does eBay have this policy?

Privacy is a building block of eBay. When a member registers an eBay account name, they expect that their personal information will be kept private. For that reason, publishing contact information related to an eBay member is not permitted.

Related Help topics
Contact Customer Support

Report listing violations or problems with another eBay member.


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