eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below. 

 Feedback (ratings and comments) may be removed in the following instances:

• There is a violation of the Feedback Abuse policy

• Negative feedback intended for another user will be considered for removal only in situations where the user responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct user.

• Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the feedback was left.

• Feedback left by a user who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.

• Feedback left by a user who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.

• Feedback left by users who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.

• Feedback will be removed if a buyer fails to respond to the Unpaid Item process and an Unpaid Item strike.

• When the communication and comments left by the buyer within the Unpaid Item Dispute Console undermine the integrity of both the Unpaid Item process and the eBay Feedback system.

• eBay is provided with a valid court order requesting Feedback removal.

• A claim of defamation is submitted by the member or their solicitor and accepted by eBay pursuant to the defamation policy, or as part of a legal agreement/settlement between two members.

• Feedback ratings may be removed when eBay is provided with a ruling or settlement resolving a lawsuit.

Customs Requirements

eBay will remove Feedback if the listing meets the Customs Requirements below and the seller receives a negative or neutral Feedback comment which references customs delays or customs fees.

The following text, or very similar text must be included in the listing and be:

• In the format below

• In a font size no smaller than the majority of the other text in the item description

• Prominently displayed (in the upper half of the description, free-standing, etc.)

“International Buyers – Please Note:

• Import duties, taxes and charges are not included in the item price or postage charges. These charges are the buyer’s responsibility.

• Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.

Other information a seller may wish to include:

• These charges are normally collected by the delivering freight (postage) company or when you pick the item up – do not confuse them for additional postage charges.

• We do not mark merchandise values below value or mark items as “gifts” - AU and International government regulations prohibit such behavior.”