This policy was updated on 18 December 2023. Our policy guidelines have not changed, but the information about activity that doesn't follow this policy has been updated for clarity.
To help maintain trust in eBay, we have rules to make sure Feedback can't be unfairly manipulated.
What is the policy?
Any attempt to manipulate Feedback or detailed seller ratings (DSRs) is not allowed. This includes:
- Offering to buy, sell, trade or give away Feedback
- Registering multiple accounts or working with others to exchange Feedback with the purpose of artificially increasing a Feedback score
- Referencing eBay Feedback in a listing title or description
- Conducting transactions with the purpose of increasing a Feedback score, or to obtain Top Rated Seller status or site privileges
- Manipulating another member's Feedback through repeat purchases, or a pattern of leaving positive Feedback with consistently low DSRs
- Buying or selling eBay user accounts
Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn't, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.
Tip
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.
Why does eBay have this policy?
This policy helps protect the integrity of the eBay Feedback system, and builds trust between buyers and sellers.