2 min article

Setting up your postage options

You can choose which postage methods you want to offer your buyers when creating your listing. Where possible, we recommend using tracked services.

From sending through the post to arranging a local pickup, there are many ways to send items to your buyers. By offering more than one delivery option, you'll be able to attract different types of buyers.

Based on the options you select, we'll show postage costs and expected delivery dates on your listings.

Are you looking to exclude postage locations or manage who can buy from you? See our article on setting buyer requirements

How to set your postage options

Depending on whether you're using our quick listing tool or the advanced listing tool, you'll do this in slightly different ways:

Setting your postage options using the quick listing tool

On the listing page, scroll down to the How you'll post it section and you'll see 3 tabs:

  • Select postage for me – we calculate your postage based on how other sellers sent similar items
  • Select postage myself – you can choose from the list of services and add the postage charges yourself
  • Offer local pickup only – you'll need to state in your listing where the buyer can pick the item up
 
Setting your postage options using the advanced listing tool
  1. Go to the Postage section.
  2. Select an existing policy from the Postage policy dropdown, or select the three dot menu to create a new postage policy or edit an existing one.
  3. Under Domestic postage, you can select:
    • Calculated: Cost varies by location (you can use the postage calculator - opens in new window or tab to get an estimate for each service's charge)
    • Flat: Same cost to all buyers (specify a flat cost nationwide, or create and apply your own postage rate tables detailing your postage charges for different regions)
    • Freight: Large and bulky items
    • No postage: Local pickup only
  4. If you choose Flat, select your preferred Services and the postage cost.
  5. Set your handling time.
  6. Select whether you want to post internationally.
  7. Select Save and close.
  8. Add your package type, weight and dimensions (optional).
 

Tip
We'll suggest a recommended service with the best rate from eBay postage labels. If you want to change the service or pricing, select the 'Edit' icon. Then, select the appropriate parcel size for postage options and costs.

You can also set up and manage your postage options using business policies. For more control over setting postage costs by region, you can use postage rate tables.

Tracking and integrated carriers

Sending items with tracking gives buyers confidence, and helps protect you in case the item doesn't arrive.

An integrated carrier means that eBay can automatically receive tracking data from the carrier's system. Once you've uploaded the tracking number to the order, we'll show delivery updates to you and the buyer when the carrier scans the package.

If a buyer reports that they didn't receive their item, you may be responsible for refunding them if you don't have tracking from an integrated carrier showing that it was delivered. Learn more about eBay Money Back Guarantee.

Make sure you send orders within your stated handling time, and upload tracking to eBay as soon as possible.

Additional protections

Using one of the protected integrated carriers below means that eBay may manage 'Item not received' requests for you on orders up to $750, and you may not be responsible for refunding the buyer if the item doesn't arrive. These new seller protections are being introduced gradually and will apply to all sellers from mid-2024. Please visit eBay Announcements - opens in new window or tab for updates.

The following are protected integrated carriers because they are integrated with eBay for their trackable services and have a consistently high rate of end-to-end scanning:

Protected integrated carriers – Domestic
  • Australia Post
  • Toll
  • Sendle
  • StarTrack
  • Hunter Express
  • Aramex
  • CouriersPlease
  • Winit
  • TNT Australia
  • Allied Express
  • Shippit
  • 4PX
  • Border Express
  • DHL
  • PF Logistics
  • SortHub
  • Interparcel Australia
  • Omniparcel
  • E GO
  • Mainfreight
  • TFM Xpress

Last updated on 21 February 2024 to remove Bluecare Express. From 25 March 2024, this carrier will no longer be eligible for additional protections.

Protected integrated carriers – Import
  • SpeedPAK
  • DHL
  • Aramex


eBay may add or remove carriers from the above lists of protected integrated carriers in its sole discretion, where it reasonably determines it is necessary to protect its legitimate business interests or eBay buyers or sellers.

Helpful postage & shipping articles

Read our guides below for more information on working out postage costs, making your item available internationally, having your buyers collect their items in person and sending your orders.

Expected delivery dates for sellers

Learn more about how eBay calculates expected delivery dates for your orders.

Postage rates for sellers

Learn more about working out postage and your options for setting competitive postage costs.

Click & Collect

Learn more about Click & Collect, where you post the item to the buyer's chosen Parcelpoint or HUBBED location.

Local pickup

Find out more about letting buyers collect their item in person.

Drop shipping

Find out what you need to know about drop shipping on eBay.

International postage for sellers

Find out how to add international postage options to your listings, and understand what you need to do for customs.

Labels, addressing and packaging tips

Find out what you need to know about getting items safely to your buyers.

eBay Fulfilment by Orange Connex - opens in new window or tab

Learn more about a new fulfilment and delivery solution for business sellers.

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