Paying with eBay vouchers and eBay Gift Cards

About eBay vouchers and gift cards

eBay vouchers:

We occasionally send out vouchers (sometimes referred to as 'coupons') that members can use to pay for eBay items. The seller receives the funds just like any other payment.

To receive vouchers, you need to opt in to receive eBay promotions and surveys. You should also check your account details to ensure we've got the right email address for you.

A quick way to check whether you have a voucher available is to hover over My eBay at the top of most eBay pages – if you have a voucher, it'll be shown at the bottom of the list that appears. You can also see the details of available vouchers on the Activity tab in My eBay – scroll down and look for a voucher section with a yellow bar. You'll only see this section if you have a voucher.

You can pay for all or part of a purchase using an eBay voucher, as long as:

  • You use eBay checkout to pay for the item within 10 days of the end of the listing.

  • You have an eBay account (if you don't, you'll be given the opportunity to register on eBay when you purchase an item)

Note: Terms and conditions apply to eBay vouchers, including expiry dates, so read these before making your purchase. See more tips for eBay vouchers.

eBay gift cards:

You can now purchase physical eBay gift cards from selected retailers to spend on eBay. The gift cards come in $50 and $100 values. All you need to do is scratch off the security coating on the back of the card to find out the redemption code and enter it at checkout. 

You can pay for a purchase using an eBay gift card as long as:

  • You have an eBay account registered in Australia and an Australian postal address.

Note: When you use an eBay gift card it will then be linked to your account. eBay gift cards have an expiry date of 12 months from date of issue (from when you purchase it in a store). Read the full terms and conditions for eBay gift cards.

Redeeming an eBay voucher or eBay gift card

To use an eBay voucher or gift card:
  1. Once you've found an item on, simply select to buy it.

  2. Go to checkout.

    You'll either be taken directly after selecting Buy It Now, or you can select Pay now in My eBay or Proceed to checkout from your cart.

  3. Review your order details and ensure your postage address is correct. If the seller offers more than one delivery option, select the one you want.

  4. In the Add vouchers, gift cards section, enter the redemption code from the voucher or gift card.

    Tip: If you received your voucher redemption code online, it's easier to copy and paste it into the redemption code field instead of typing it.

  5. Use the Apply button to see your new order total, and then select Confirm and pay on the right side of the page.

eBay voucher and eBay gift card tips

If you're having issues with your eBay voucher of gift card here are some things to check:

eBay voucher:

  • You must pay for the item using eBay checkout (the Pay now button) within 10 days of the end of the listing.

  • Items must meet all voucher requirements, such as listing categories. Postage costs may or may not be included in the voucher terms.

  • Vouchers can expire – check the expiry date on the voucher.

  • You can only use one voucher per purchase.

    • If your purchase amount is greater than the amount of the voucher, you can pay for the difference.

    • If your purchase amount is less than the amount of the voucher, you will forfeit the balance.

    • Generally, you can pay for multiple items using a voucher. Add the items to your shopping cart and click Pay now from the cart to pay for them in one transaction.

  • Most vouchers are addressed to a specific username and/or email address, so can only be redeemed by the owner of that account.

    • Make sure you're signed in to the correct eBay account before you buy the item

eBay gift card:

  • Your eBay account is registered in Australia and you have an Australian postal address.

  • If you’ve used your eBay gift card once before, make sure you're using the same eBay account as your previous purchase.

  • Make sure there's money on your eBay gift card.

  • Make sure you are not exceeding the gift card time and threshold redemption limits.

  • Only eight (8) incentive codes can be accepted per check-out transaction. These codes include eBay gift cards, eBay Gift Certificates, eBay Bucks, and coupons.

  • An eBay gift card may not be used to purchase other eBay gift cards, third party gift cards, gift certificates, coupons, coins, paper money, virtual currency or items generally considered to be "bullion" (for example, gold, silver, and other precious metals in the form of coins, bars, or ingots). If you have any of these items in your cart when you're checking out, an eBay gift card cannot be applied.

  • If you buy an item (using Buy It Now or by winning an auction-style listing), you're required to pay for the item even if you can't use the voucher or eBay Gift Card you intended for that purchase.

  • If you used a voucher and your payment is declined for a purchase, the amount of the voucher will be returned to eBay, and you'll receive a refund for the amount that you paid.

  • If you used an eBay gift card and your payment is declined for a purchase, the amount of the purchase will be returned to the gift card, which is attached to your eBay account. You'll be able to use this amount towards future purchases when using the same eBay account.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

 Search Help Pages

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Related Help topics