Help
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips

Paying with eBay vouchers

About eBay vouchers

We occasionally send out vouchers (sometimes referred to as 'coupons') that members can use to pay for eBay items. The seller receives the funds just like any other payment.

To receive vouchers, you need to opt in to receive eBay promotions and surveys. You should also check your account details to ensure we've got the right email address for you.

A quick way to check whether you have a voucher available is to hover over My eBay at the top of most eBay pages – if you have a voucher, it'll be shown at the bottom of the list that appears. You can also see the details of available vouchers on the Activity tab in My eBay – scroll down and look for a voucher section with a yellow bar. You'll only see this section if you have a voucher.

You can pay for all or part of a purchase using an eBay voucher, as long as:

  • The seller accepts PayPal as a payment method

  • You use eBay checkout to pay for the item within 10 days of the end of the listing, and select PayPal as your payment method

  • You have an eBay and a PayPal account (if you don't, you'll be given the opportunity to register on eBay and sign up for a PayPal account when you purchase an item)

Note: Terms and conditions apply to eBay vouchers, including expiry dates, so read these before making your purchase. See more tips for eBay vouchers.

Redeeming an eBay voucher

To redeem an eBay voucher, you'll need to log into your PayPal account when you purchase the item. (If you don't have one, you'll be given an opportunity to sign up for PayPal.)

To use an eBay voucher:
  1. Find an item on www.ebay.com.au and buy it using the username specified on the voucher. Make sure that the seller accepts PayPal.

  2. Go to checkout.

    You'll either be taken directly after selecting Buy It Now, or you can select Pay now in My eBay or Proceed to checkout from your cart.

  3. Select PayPal as your payment method.

  4. Review your order details and ensure your postage address is correct. If the seller offers more than one delivery option, select the one you want.

  5. In the Add vouchers section, enter the redemption code from the voucher.

    Tip: If you received your redemption code online, it's easier to copy and paste it into the redemption code field instead of typing it.

  6. Use the Apply button to see your new order total, and then select Confirm and pay on the right side of the page.

Adding an email address to your PayPal account

If you've been sent a voucher which contains a specific email address, but it's not the one you normally use for PayPal, you'll need to add the email address to your PayPal account.

To add an email address to your PayPal account:
  1. Log in to your PayPal account and click Profile at the top of the page.

  2. Click Email under Account Information.

  3. Click Add to add an email address to the account.

eBay voucher tips

If you're having problems using a voucher, here are some things to check:

  • The seller must accept PayPal and you must pay for the item using eBay checkout (the Pay now button) within 10 days of the end of the listing.

  • Items must meet all voucher requirements, such as listing categories. Postage costs may or may not be included in the voucher terms.

  • Vouchers can expire – check the expiry date on the voucher.

  • You can only use one voucher per purchase.

    • If your purchase amount is greater than the amount of the voucher, you can pay for the difference.

    • If your purchase amount is less than the amount of the voucher, you will forfeit the balance.

    • Generally, you can pay for multiple items using a voucher. Add the items to your shopping cart and click Pay now from the cart to pay for them in one transaction.

  • Most vouchers are addressed to a specific username and/or email address, so can only be redeemed by the owner of that account.


Note:
  • If you buy an item (using Buy It Now or by winning an auction-style listing), you're required to pay for the item even if you can't use the voucher you intended for that purchase.

  • If your payment is declined for a purchase, the amount of the voucher will be returned to eBay, and you'll receive a refund for the amount that you paid.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Related Help topics