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Help with Cookies

Cookies are small files placed on the hard drive of your computer to assist us in providing our services. Cookies are small files that eBay and other Web sites store on your computer, allowing those sites to “remember” your preferences and require you to enter your password less frequently. eBay’s sign-in feature works by using cookies.

For information about how eBay uses cookies, see Cookies, Web Beacons, and Your Privacy. eBay respects your privacy and uses your personal information in accordance with our eBay Privacy Policy.

To make sure eBay’s features (including signing in) work properly:

  • Check that your Web browser has cookies enabled.

  • Be familiar with how your Web browser manages cookies, including how to delete cookies.

Procedures for managing cookies are specific to each Web browser. The following instructions are for eBay’s recommended Web browsers. For instructions for managing cookies in other Web browsers or online services (Netscape, AOL, Opera), see your Web browser’s online Help.

Setting your browser to accept cookies

Accepting cookies in Internet Explorer 6.0

  1. On the Tools menu of your browser's Task Bar, select Internet Options. .

  2. Click the Privacy tab.

  3. The default setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting is set to Custom, click the Advanced button and choose Accept Cookies.

Accepting cookies in Mozilla Firefox 1.5

  1. On the Tools menu of your browser's Task Bar, click Options.

  2. Click the Privacy icon, and then click on the Cookies tab.

  3. Verify that the Allow sites to set cookies is checked (the default setting), or you may decide exactly which cookies should and should not be saved by selecting the other cookie management options.

Accepting cookies in Apple Safari 2

  1. Select Safari from the top menu.

  2. Select Preferences .

  3. Click on the Security Icon (lock).

  4. Under Accept Cookies, click the radio button next to Always.

    Or you can limit cookies by selecting, Only from sites you navigate to (default setting).

Deleting cookies

Most cookies are session cookies that are automatically deleted from your hard drive once you end your session (that is, once you sign out or close your Web browser). Some cookies enable Web sites to identify you when you return. Without the cookie file, Web sites you frequent, like eBay will treat you as a new user each time you return. You should only need to delete cookies if you receive the message saying that your browser is rejecting cookies.

To delete cookies in Internet Explorer 6.0

  1. On the Tools menu, click Internet Options.

  2. On the General tab, click the Delete Cookies button.

To delete cookies in Firefox 1.5

  1. Click Tools, and then choose Options.

  2. Click the Privacy icon, and then click the Cookies tab.

  3. Click the Clear Cookies Now button.

To delete cookies in Apple Safari 2

  1. Select Safari from the top menu and select Preferences.

  2. Click on the Security Icon (lock).

  3. Click on the Show Cookies button.

  4. Click on the Remove All button.


Contact Customer Support

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.


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