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Setting eBay Preferences with My eBay

You can choose your personal eBay settings such as email, payment, and selling, and you can edit your preferences at any time.

You can:

Setting notification preferences

You can choose the types of emails and alerts you want to receive from eBay, including: buying and selling-related notifications, updates to eBay policies, and other types of transactions. You can set the format for emails and choose additional options for communicating with eBay (for example, by survey, newsletter, and promotions).

To set your notification preferences:

  1. On the My eBay page, click the Notification Preferences link under Account, (see arrow A in the screen below).

     

  2. On the Notification Preferences page, click the Show link to the right of any preferences that you want to view or change. The list expands to show your current settings (see arrow B in the screen below).

     

  3. You can make choices from drop-down menus to update your preferences (see arrow C in the screen below).

  4. Make your selections, and click the Save button.

    Note: If you’re updating the Notification Delivery Format > Registered email address, select “Edit” to make a change. You'll be asked to sign in. For Preferred format for emails, you can update the option and click the Save button.

Setting digest preferences

Setting your email digest preferences enables you to manage the frequency and volume of your emails. Receive email notifications real-time, or in a daily, weekly, or monthly digest.

To set up digest email notification
The digest email option is available in the drop-down menu for the notifications received at the end of auctions and for your watch alerts.

  1. Select Show to the right of Buying or Seller Activity (see arrow B in the screen in step 2 above).

  2. The list expands to show your current settings.

  3. If digest format is available, the digest options appear in the menu. Select your digest preference from the drop-down menu (see arrow C in the screen in step 3 above).

  4. Once you've made your selections, click the Save button.

Setting seller preferences

If you're a registered seller, you can set your seller preferences for:

  • Sell Your Item form and listings (choose picture services and decide whether to see a preview)

  • Payment from buyers (use Checkout, offer PayPal and related options, change your payment address, and use a sales tax table)

  • Combined payments and postage discounts (offer combined payments, postage discounts on combined purchases, a specific UPS rate, and more)

  • Buyer requirements (specify your terms for buyers and block certain buyers)

To set your seller preferences:

  1. On the My eBay page, click the Notification Preferences link under My Account.

  2. On the Notifications Preferences page, under Seller, click the Show link to the right of Seller Activity. The list expands to show your current settings.
    Tip: To make the page easier to read, click the Hide link to hide any preference you’re no longer viewing.

  3. Click the drop-down menu next to the preference you want to update.

  4. Make your selections, and click the Save button.

Setting member-to-member communication preferences

Skype is communication software you can download and install on your computer. eBay members can use Skype to connect using instant messaging (chat) or voice (call) capabilities over the Internet. As a registered eBay seller, you can set your preferences for using Skype buttons on your listings. Buyers can then contact you quickly with questions about your listings.

To add Skype to your listings, you download and install the Skype application. After you create a Skype name, you can link that Skype name to your eBay account in your preferences. When you create a new listing, you can then add your Skype name to your listing.

To set your member-to-member communication preferences:

  1. On the My eBay page, click the Notification Preferences link under Account.

  2. On the Notification Preferences page, under Member-to-Member Communications, click the Show link next to the Skype setting preferences. The list expands to show your current settings.

    Tip: To make the page easier to read, click the Hide link to hide any preference you’re no longer viewing.

  3. Click the drop-down menu to update your preferences. Note: It's best to have your Skype name the same as or close to your eBay account name.

  4. Make your selections, and click the Save button.

Important: To have the Skype button in your eBay listing show whether you're online:

  1. Open Skype.

  2. Click Tools > Options > Privacy.

  3. Select "Allow my status to be shown on the Web".

Setting general preferences

You can set your general eBay preferences for:

  • Account: Choose how and when you receive account notification preferences.

  • Resolution Centre: Edit your notifications related to any Resolution Centre cases you’re involved with. Learn more about resolving transaction problems in our Resolution Centre.

  • Feedback: Edit your Feedback notification preferences.

  • Member-to-member communications: Choose when to be notified that you've received emails from other members.

To set your general preferences:

  • On the My eBay page, click the Notification Preferences link under Account.

  • On the Notification Preferences page, under General Preferences, click the Show link next to any General Preference that you want to change. The list expands and displays your current settings.

    Tip: To make the page easier to read, click the Hide link to hide any preference you’re no longer viewing.

Setting promotions and surveys preferences

Choose which promotions and surveys you want to receive from us. Newsletters are included in some promotion selections.

To set your promotions and surveys preferences:

  1. On the My eBay page, click the Notification Preferences link under Account.

  2. On the Notification Preferences page, under Promotions and Surveys, click the Show link. The list expands to show your current selections.

    Tip: To make the page easier to read, click the Hide link to hide any preference you’re no longer viewing.

  3. Under Subscriptions, check the box of the promotion or survey you want to receive.

  4. After making your selections, click the Save button.

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