In most cases, the Feedback comments you've received cannot be removed. Because Feedback represents members' opinions, eBay cannot edit these comments, nor can we legally investigate them for accuracy or fairness.
However, there are some basic rules that must be followed to ensure that Feedback isn't abused. We will remove Feedback in a few limited situations, if we find that these rules have been broken.
eBay may remove Feedback ratings and/or comments that meet the guidelines outlined below.
Feedback (ratings and comments) may be removed in the following instances:
If there is a violation of the Feedback Abuse policy the comment may be removed but not the rating
Negative feedback intended for another user will be considered for removal only in situations where the user responsible for the mistaken posting informs eBay of the error and has already placed the same feedback for the correct user.
Feedback left by a person ineligible to participate in eBay transactions, according to Section 1 of the eBay User Agreement, at the time of the transaction or the time the feedback was left.
Feedback left by a user who provided eBay with false contact information and could not be contacted. In general, the transaction period is considered to be 90 days from the end of the listing or 30 days from the date the feedback was left, whichever was longer.
Feedback left by a user who bid on or purchased an item solely to have the opportunity to leave negative feedback for the seller, with no intention of completing the transaction.
Feedback left by users who are indefinitely suspended for certain policy violations within 90 days of registration. eBay takes the position that members who are indefinitely suspended soon after registration shouldn't be able to permanently impact another member's account.
Feedback will be removed if a buyer fails to respond to the Unpaid Item process within 7 days.
Feedback may be considered for removal on request if a buyer responds to the Unpaid Item process, but in replying to it they do not express dissatisfaction with the seller or the item and subsequently the seller issues an Unpaid Item strike against the buyer.
The title of the listing clearly stated that the item was broken and the buyer left negative FB stating dissatisfaction with the fact that the item was broken.
eBay is provided with a valid court order requesting Feedback removal.
A claim of defamation is submitted by the member or their solicitor and accepted by eBay pursuant to the defamation policy, or as part of a legal agreement/settlement between two members.
Do you believe that a Feedback left for you meets one of these criteria?
Contact us to request a review.
