When you understand how the numbers in a member’s Feedback Profile are calculated, it’s easier to evaluate a member’s reputation. You can view a member’s Feedback Profile by clicking the number in parentheses next to their user ID.

The Feedback Score is one of the most important pieces of a Feedback Profile. It’s the number in parentheses next to a member’s user ID, and is also located at the top of the Feedback Profile. Next to the Feedback Score, you may see a star. Feedback stars are awarded to eBay members for achieving 10 or more Feedback points.

Buyers can choose to leave sellers positive, negative or neutral feedback depending on how the transaction went. Sellers can only leave buyers positive feedback. Sellers who drive repeat business will be rewarded when they receive multiple Feedback points from the same buyer.

• A positive rating increases the Feedback Score by one point

• A neutral rating leaves the Feedback Score the same

• A negative rating decreases the Feedback Score by one point

In other words:

• If a buyers leaves a seller a neutral rating and one positive rating, it will affect the Feedback Score by +1.

• If a member leaves three negative ratings and one positive rating during the same week, the Feedback will affect the Feedback Score by -1.

Members can affect each other's Feedback Score by only one point per week. Each member may affect your score by one point (positive or negative) per transaction. However, to make sure that repeat Feedback is calculated in the Feedback Score, each transaction the member is leaving Feedback for must end in a separate week. For Feedback, eBay defines a week as Monday to Sunday AEST

For example, a buyer wins an item on Tuesday, then receives it and gives the seller positive Feedback on Thursday. If the buyer wins another item that week with the same seller, the Feedback the buyer leaves will not count toward the seller's Feedback Score. But if the buyer wins another item the following Tuesday, the Feedback will count toward the seller's Feedback Score.

Repeat Feedback submitted before early February 2008 does not affect Feedback Scores. Repeat Feedback submitted once a week counts toward members' Feedback scores starting in February 2008.