Resolving Feedback disputes
To maintain the integrity of the Feedback system, Feedback left for a member generally becomes a permanent part of that member's record. We don’t censor these opinions or investigate comments for accuracy.
Only buyers can leave negative or neutral Feedback, which substantially reduces the chances of unfair feedback for all members.
However, there can be times when you’re unhappy with Feedback you receive. If you find yourself in a disagreement with one of your trading partners over Feedback you receive, you have a few options to resolve the situation:
Reply to Feedback received: Share your side of the story by responding to a comment that has been left for you. Your response is shown directly below the comment left by the other member. Reply to Feedback you've received.
Follow up to Feedback you’ve left: If you’ve already left a comment to Feedback you’ve received, you can add more information to it or clarify it one time. The additional comment appears below your original comment. Follow up to Feedback you've left.
Request Feedback revision from the buyer: Our Feedback revision process enables sellers to ask buyers to revise the neutral or negative Feedback they’ve left. You can request a Feedback revision only after you’ve resolved a problem the buyer had with the transaction, or if you think the buyer accidentally left you wrong feedback.
Feedback removal: We’ll remove Feedback under the following exceptional circumstances:
It violates specific policies.
It’s left by a member who is later suspended.
It’s left by a buyer who doesn't pay for an item once an unpaid item case is opened and has the unpaid item recorded.
It contains vulgar language.
It contains personal contact information.
We’ve received a valid court order to remove the Feedback.
Learn more about Inappropriate Feedback comments policy
While leaving Feedback is voluntary, we encourage all members to leave Feedback after each transaction is complete.