eBay Australia: Rules and Safety Overview

	Rules & Safety Overview (SafeHarbour)
Here you will find information about eBay policies and safety services for your protection. Find out how you can help protect yourself and what you should do if something goes wrong.

Policies

Learn about eBay's policies to make sure you're playing by the rules.

User Agreement
eBay terms and conditions.
Privacy policy
Your privacy rights.
Listing policies
Guidelines for listing items on eBay.
Is my item allowed on eBay?
Prohibited, questionable, and infringing items.
Trademark & Copyright Questions
Guidelines on the use of eBay names, logos, screenshots or domain names.
Non-paying bidder policy
What to do when buyers don't pay.
Feedback Removal Policy
Circumstances where eBay may remove feedback.
Board usage policy
Guidelines for posting to eBay chat or discussion boards.
Non-Binding Bid Policy
Certain transactions do not obligate a buyer or seller to complete.
eBay employee trading policy
Rules for eBay employees when trading on eBay.
System Outage policy
Compensation policy for sellers when outages occur.
GST Policy

International Trading

Import/export tips for
- buyers and
- sellers

Community Values

eBay is a community, read about our community values.

SafeHarbour

eBay's comprehensive safety resource.

Services for your protection

How to trade safely
Take a guided tour
Protect yourself against fraud
Useful tips on how to protect yourself against fraudulent activity.
Escrow
Ensure a safe and pleasant transaction by using escrow.
Feedback Forum
Check the "reputation" or business practices of any buyer or seller on eBay.
Buyer Protection Program
Buyers may receive an ex-gratia payment if they are a victim of fraud of up to AU$375.00! (conditions apply).
Investigations
Understand and report trading offences in the areas of feedback, bidding, selling, etc.
Items that may not be allowed on eBay
Learn about Prohibited, Questionable & Infringing Items.
Verified Rights Owner (VeRO) Program
Ensure items do not violate intellectual property rights.
Defamation Claims
Read about our defamation claim process.
Authentication Services
Get a second opinion on your item by using outside expertise.
Dispute Resolution
An independent, neutral third party can help you resolve disputes that may arise.
Credit Card Information
Using your Credit Card online.