When you receive your item check that it matches the description in the seller's listing. Next, leave the seller Feedback about your experience buying this item and your satisfaction with the purchase.

If something is unsatisfactory, please consider contacting the seller before leaving Feedback. Most times it is simply a misunderstanding that the seller will be happy to correct.

If the item is different from what was described in the listing, you may be eligible for eBay's buyer protection programs.

Waiting for your item

• The amount of time that it takes for an item to arrive often depends on the postage method. Some sellers may offer you a choice of postage methods.

• You can review the cost and estimated delivery times for each postage option offered in the "Postage and handling" section on the item page or in the "Order details" section when you purchase the item using the Pay Now button.

It may also take additional time if you paid for the item with certain payment methods. Sellers may wait to receive your payment, for the payment to clear, or both before they ship your item.

Once the seller has posted your item they should give you an indication of how long it will take to arrive. You can review the cost and estimated delivery times for each postage option offered in the "Postage and handling" section on the item page or in the "Order details" section when you purchase the item using the Pay Now button.

If you don’t receive your item a significant amount of time after the seller said it would arrive (at least 10 days), you may be eligible for eBay's buyer protection programs.

Learn more about steps to take to avoid fraud and how to file a complaint.