Buying an item
When shopping, you may notice that some items can be posted internationally through the Global Shipping Program.
The Global Shipping Program makes it easier for buyers in some countries outside the US to purchase items from US sellers. The seller posts the item to a global shipping provider located in the US and the global shipping provider posts the item to you.
Using a global shipping provider enables sellers to offer international postage at competitive rates and may allow items to post more quickly. In addition, your purchase may be eligible for coverage through PayPal Buyer Protection (exclusions apply).
When you purchase an item through the Global Shipping Program, you receive international tracking at no additional charge and pay any applicable import charges upfront. You'll see an estimate of the international postage charges and any import charges in the item listing. The final charges appear at checkout.
Import charges include certain fees, such as export classification, importation risk premium, and variance fees, which are assessed by the global shipping provider as part of the services provided by the Global Shipping Program. These fees are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable charges, see the eBay Global Shipping Program Buyer Terms and Conditions.
Important things to keep in mind:
The charges that you are quoted in the item listing are not final until paid and may change if, for example, you change your postal address during checkout or if the applicable import rules change before you complete your payment
With the exception of shipments to Canada, delivery to PO Boxes is not supported by the Global Shipping Program. We also can't deliver to APO or FPO addresses.
During checkout, you'll see the final charges which include the item cost, the postage costs (both US domestic and international), and any import charges. The postage costs include any US domestic postage fees charged by the seller, as well as program fees, international postage charges, fuel surcharges, and processing and handling fees.
International postage cost is calculated based on a number of factors including your delivery address, postage weight, and package dimensions. A network of shipping carriers is used to provide fast and reliable international postage at competitive rates.
When you pay for the item you are authorising two payment transactions. The first payment goes to the seller and consists of the item cost and any US domestic postage costs. The second payment goes to the global shipping provider and consists of the international postage costs and any import charges.
After you've completed checkout, you can review these charges on the Order details page. The Order details page shows the total charge and the payment amounts to the seller and the payment amount that went to the global shipping provider.
Note: The Request total from the seller link is not available for Global Shipping Program purchases. You will see the total, including postage, after you’ve purchased the item.
After receiving your payment, the seller posts your item to a US shipping centre. A professional custom processor at the US shipping centre processes the package, completes customs forms, pays applicable import charges, and posts the package to the address that you specified at the time of purchase. Items that post through the Global Shipping Program generally arrive within one week after departing the US shipping centre.
Once the seller has posted your item, you'll receive an email letting you know that the item has been posted. The email will include a global tracking number which will enable you to track your item as it travels from the US shipping centre to you. The global tracking number can also be found in My eBay and on the Order details page.
The item hasn't
If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive, then track your package from the Order details page or My eBay.
If the item should have arrived and you're unable to work out a solution with the seller, you can open a case in the Resolution Centre.
You didn't receive an item or the item was not as described in the listing
If you did not receive an item or the item was not as described in the listing, contact the seller. Many issues can be solved with a simple conversation. If the seller isn't able or willing to resolve the problem, you can open a case in the Resolution Centre. Learn more about what do to if you don't receive an item or it doesn't match the seller's description.
You want to return an item
If you want to return an item, check to see if the seller accepts international returns by reviewing the return policy in the listing. If the seller does accept international returns, contact the seller.
The Global Shipping Program is available to buyers in the following countries:
For an item to be eligible to be shipped to you through the Global Shipping Program, the seller's packaging must meet dimension and weight requirements:
The package must not weight more than 66 lbs (29.9kg).
The package must not exceed 66 inches in length (167cm).
The package must not exceed the maximum dimensions of 118 inches (299cm).
Dimensions = length + 2 * (width + height).
Length is the longest side of the package.
The package must not exceed the maximum dimensional (DIM) weight of 66 lbs (29.9kg).
Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.
Any items listed in the following categories on eBay.com are currently not supported by the Global Shipping Program due to export limitations and restrictions:
Business & Industrial > Heavy Equipment
Business & Industrial > Heavy Equipment Attachments
Business & Industrial > Websites & Business for Sale
Cell Phones & Accessories > Smart Watches
Coins & Paper Money > Virtual Currency
DVDs & Movies > Storage & Media Accessories
eBay Motors (Note: Parts & Accessories are supported by the Global Shipping Program)
Health & Beauty > Fragrances
Home & Garden > Fresh Cut Flowers & Supplies
Pet Supplies > Backyard Poultry Supplies
Specialty Services, with the exception of:
Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories
Specialty Services > Custom Clothing & Jewelry > Jewelry
Specialty Services > Custom Clothing & Jewelry > Other
Stamps > Stamp Certification Services
Travel, with the exception of:
Travel > Luggage Accessories
Travel > Travel Accessories
Video Games & Consoles > Prepaid Gaming Cards
Note: This list is not exhaustive.
In addition to the items listed below, any item that is prohibited on eBay cannot be posted using the Global Shipping Program.
Alcohol, including samples
Any type of air, gas or liquid in a compressed container
Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)
Cosmetics (including perfume)
Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers checks, securities, certificates, and other negotiable items)
Furs, fur clothing, fur-trimmed clothing
Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions
Liquids, liquefiable substances, and powders
Live, replica, or inert munitions
Narcotics (including controlled substances)
Nutritional supplements, neutraceutical
Parcels that exceed maximum package size and/or weight limits imposed by global service provider
Plant fertilizers, nutrients
Weapons (including firearms, knives, etc.)