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Buying an item through the Global Shipping Program

Buying an item

When shopping on eBay, you may notice that some items offered by sellers in the US and the UK have customs services and international tracking provided. These items can be posted internationally through the Global Shipping Program.

The Global Shipping Program makes it easier for buyers in some countries outside the US and UK to purchase items from these sellers. The US or UK seller posts the item to a local global shipping provider and the global shipping provider posts the item to you.

Using a global shipping provider enables sellers to offer international postage at competitive rates and may allow items to post more quickly.

When you purchase an item through the Global Shipping Program:

  • You pay any applicable import charges upfront. There are no additional charges at delivery.

  • You get international tracking at no additional charge.

  • Your purchase may be eligible for coverage through PayPal Buyer Protection (exclusions apply).

When you view an item that is being offered to you through the Global Shipping Program, you see an estimate of the international postage charges and any import charges in the item listing. Once you purchase the item, the final charges appear at checkout.

Import charges include certain fees, such as export classification, importation risk premium and variance fees, which are assessed by the global shipping provider as part of the services provided by the Global Shipping Program. These fees are in addition to any customs duties and taxes imposed by country tax and customs officials. For additional information about applicable charges, see the eBay Global Shipping Program Buyer Terms and Conditions.

Important things to keep in mind:

  • The charges that you see in the item listing are not final until you pay for the item. These charges could change if, for example, you change your postal address during checkout, or if the applicable import rules change before you complete your payment.

  • With the exception of shipments to certain countries, delivery to PO Boxes isn't supported by the Global Shipping Program. We also can't deliver to APO or FPO addresses.

Checkout

During checkout, you see the final charges for your item, including the item cost, the postage costs and any import charges. The postage costs include any US or UK domestic postage fees charged by the seller, as well as program fees, international postage charges, fuel surcharges, and processing and handling fees.

International postage cost is calculated based on a number of factors including your delivery address, postage weight, and package dimensions.

When you pay for the item through PayPal, you are authorising two payment transactions. The first payment goes to the seller and consists of the item cost and any US or UK domestic postage costs. The second payment goes to the global shipping provider and consists of the international postage costs and any import charges.

After you've completed checkout, you can review these charges on the Order details page. The Order details page shows the total charges and the payment amounts to the seller and the global shipping provider.

Note: The Request total from the seller link is not available for Global Shipping Program purchases. You will see the total, including postage, when you purchase the item.

Import charges

Import charges for items purchased through the Global Shipping Program include certain fees charged by the global shipping provider.

Import charges include:

  • Sales, goods and services

  • Value added taxes

  • Duties

  • Tariffs

  • Excise taxes

  • Other amounts assessed or levied by any government authority in connection with the importation of goods into the applicable country of importation

  • Third party brokerage fees (including advancement and disbursement charges and customs brokers handling and filing fees

  • Penalties

  • Classification charges associated with the assignment of a Harmonized System ("HS") classification code

  • Charges for export compliance screening and verification and the assignment of an Export Control Classification Number (ECCN)

  • Charges relating to the management of variances between the quoted import charges and actual costs

Import charges don't include:

  • Income taxes

  • Commodity taxes

  • Any customs duties, taxes, surcharges, fines, penalties or other charges which may be imposed on you by customs or tax officials after an item purchased through the Global Shipping Program has successfully cleared customs and been delivered to, or made available for pickup at, the delivery address that you specify

Import charges are in addition to the customs duties and taxes imposed by country tax and customs officials. For additional information about applicable fees, see the eBay Global Shipping Program Buyer Terms & Conditions.

Postage

After receiving your payment, the seller posts your item to a local US or UK shipping centre.

International shipping experts at the shipping centre process the package, complete customs forms, pay applicable import charges and post the package to the address that you specified at the time of purchase.

Items sent through the Global Shipping Program generally arrive within one week of departing the US or UK shipping centre.

Tracking

Once the seller has posted your item, you receive an email letting you know that the item has been sent. The email will include a global tracking number which enables you to track your item as it travels from the shipping centre to you.

The global tracking number can also be found in My eBay and on the Order details page.

Resolving problems

The item hasn't arrived yet

If your item hasn't arrived yet, check the estimated delivery date on the Order details page to determine when your item should arrive. Then track your package from the Order details page or My eBay.

If the item should have arrived and you're unable to work out a solution with the seller, you can open a case in the Resolution Centre.

You didn't receive an item or the item was not as described in the listing

If you did not receive an item or the item was not as described in the listing, contact the seller. Many issues can be solved with a simple conversation. If the seller isn't able or willing to resolve the problem, you can open a case in the Resolution Centre. Learn more about what do to if you don't receive an item or it doesn't match the seller's description.

You want to return an item

If you want to return an item, check to see if the seller accepts international returns by reviewing the return policy in the listing. If the seller does accept international returns, contact the seller.

Eligible countries

Items that qualify for the Global Shipping Program are available to be sent to buyers in the following countries:

  • Australia

  • Austria

  • Bahrain

  • Belgium

  • Brazil

  • Bulgaria

  • Canada

  • Chile

  • China

  • Colombia

  • Costa Rica

  • Croatia

  • Cyprus

  • Czech Republic

  • Denmark

  • Dominican Republic

  • Estonia

  • Finland

  • France

  • Germany

  • Greece

  • Guatemala

  • Hong Kong

  • Hungary

  • Indonesia

  • Ireland

  • Israel

  • Italy

  • Japan

  • Kuwait

  • Latvia

  • Lithuania

  • Malaysia

  • Malta

  • Mexico

  • Netherlands

  • New Zealand

  • Norway

  • Panama

  • Philippines

  • Poland

  • Portugal

  • Qatar

  • Romania

  • Russia

  • Saudi Arabia

  • Singapore

  • Slovakia

  • Slovenia

  • South Africa

  • South Korea

  • Spain

  • Sweden

  • Switzerland

  • Taiwan

  • Thailand

  • Trinidad and Tobago

  • Turkey

  • Ukraine

  • United Arab Emirates

  • United Kingdom

  • Belgium

  • Denmark

  • France

  • Germany

  • Ireland

  • Italy

  • Luxembourg

  • Netherlands

  • Portugal

  • Spain

  • Sweden

Oversized items

For an item to be eligible to be shipped to you through the Global Shipping Program, the seller's packaging must meet dimension and weight requirements:

  • The package must not weight more than 66 lbs (29.9kg).

  • The package must not exceed 66 inches in length (167cm).

  • The package must not exceed the maximum dimensions of 118 inches (299cm).

    • Dimensions = length + 2 * (width + height).

    • Length is the longest side of the package.

  • The package must not exceed the maximum dimensional (DIM) weight of 66 lbs (29.9kg).

    • Dimensional weight = (length x width x height) / (dimensional factor) where the dimensional factor = 166.

Restricted categories

Any items listed in the following categories can't be posted to you through the Global Shipping Program due to export limitations and restrictions:

  • Business & Industrial > Heavy Equipment

  • Business & Industrial > Heavy Equipment Attachments

  • Business & Industrial > Websites & Business for Sale

  • Cell Phones & Accessories > Smart Watches

  • Coins & Paper Money > Virtual Currency

  • DVDs & Movies > Storage & Media Accessories

  • eBay Motors (Note: Parts & Accessories are supported by the Global Shipping Program)

  • Gift Cards & Coupons

  • Health & Beauty > Fragrances

  • Home & Garden > Fresh Cut Flowers & Supplies

  • Pet Supplies > Backyard Poultry Supplies

  • Pet Supplies > Other

  • Real Estate

  • Specialty Services, with the exception of:

    • Specialty Services > Custom Clothing & Jewelry > Hats, Handbags & Accessories

    • Specialty Services > Custom Clothing & Jewelry > Jewelry

    • Specialty Services > Custom Clothing & Jewelry > Other

  • Sporting Goods > Other

  • Stamps > Stamp Certification Services

  • Tickets & Experiences

  • Travel, with the exception of:

    • Travel > Luggage

    • Travel > Luggage Accessories

    • Travel > Maps

    • Travel > Travel Accessories

  • Video Games & Consoles > Prepaid Gaming Cards

  • Wholesale & Bulk Lots

Note: This list is not exhaustive.

Prohibited items

In addition to the items listed below, any item that is prohibited on eBay can't be posted using the Global Shipping Program.

  • Alcohol, including samples

  • Animals

  • Any type of air, gas or liquid in a compressed container

  • Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries)

  • Biological specimens

  • Bows, crossbows, arrows

  • Chemistry Sets

  • Child pornography

  • COD shipments

  • Cosmetics (including perfume)

  • Currency (including bank notes, stocks, bonds, coupons, credit cards, unused travellers checks, securities, certificates, and other negotiable items)

  • Dangerous goods

  • Fine arts

  • Furs, fur clothing, fur-trimmed clothing

  • Hate propaganda

  • Human body parts

  • Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions

  • Lasers

  • Liquids, liquefiable substances, and powders

  • Live, replica, or inert munitions

  • Medical materials

  • Narcotics (including controlled substances)

  • Nutritional supplements, neutraceutical

  • Obscene material

  • Parcels that exceed maximum package size and/or weight limits imposed by global service provider

  • Perishable items

  • Plants

  • Plant fertilizers, nutrients

  • Printer toners

  • Radar busters

  • Radiological devices

  • Seeds

  • Tobacco

  • Weapons (including firearms, knives, etc.)

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