Reporting Inappropriate Trading Behaviour
The eBay Investigations team tries to resolve reported cases of inappropriate trading behaviour. We will consider the circumstances of an alleged offence and the user's trading record before taking action. Disciplinary action may range from a formal warning up to indefinite suspension of a user's account. However, to be fair to all members, if a complaint cannot be proven with certainty, eBay will not take action.
How to report specific trading offences
Make sure that your complaint relates to a subject that eBay investigates by reviewing the offences explained on this page.
When you contact us, please include all the relevant details, plus any emails with full descriptions in the subject line.
Only report a case once. Multiple emails about the same case will slow the investigation.
Once you notify the Investigations team, we may contact you to tell you that the investigation is complete. However, please remember that because we respect the privacy rights of all our members, we can't discuss results in detail.
To report a listing, use the “report” links on the policy pages that are applicable to the offense. For example, eBay prohibits email offers to buy or sell listed items outside the eBay online marketplace. To report a seller offering to sell you items outside eBay, you would go to the Offers to buy or sell outside eBay policy page and use the “contact eBay” link.
What eBay investigates
Breaches of eBay policies may result in a range of actions, including:
Listing or Want It Now post cancellation
Limits on account privileges
Forfeit of eBay fees on cancelled listings
Loss of PowerSeller status
Click the links below to see more details about specific offences of eBay policies.
Note: eBay will not remove Feedback from your profile unless there are exceptional circumstances. Please review eBay's Feedback Removal Policy for details.
Note: If you offered an item on eBay and did not receive payment from the purchaser, you may sell the item to another bidder using Second Chance Offer.
Contact information and identity offences
Note: While multiple User IDs are allowed, it is never permissible for those User IDs to interact with one another. For example, members cannot bid on their own listings or leave comments on their own Feedback Profile.
What eBay does not investigate
We cannot investigate simple misunderstandings, failure to communicate, or interpersonal disputes over which we have no control. Here are some examples of other things that eBay doesn't investigate:
The other party left negative Feedback on me after I left it on them.
We cannot remove these comments. Per the User Agreement, eBay does not edit public postings.
The seller is charging too much postage. The seller insists that I pay in advance or unhide my Feedback before accepting my bid.
If the seller has a stated policy concerning postage and payment terms on the item listing or shopfront, then you as a potential buyer must clear any exceptions to this before actually entering into the transaction.
The seller refuses to answer my emails, they will not acknowledge my valid transaction, or they have already sold the item.
We cannot force a seller to honour their transaction obligations. You should leave appropriate feedback for the reluctant seller to warn other buyers. Depending on your local jurisdiction, you may have independent legal recourse against the seller.
The buyer insists that I post COD, accept a third party post-dated cheque or box each item separately.
We cannot force a buyer to honour their transaction obligation. But you can alert the rest of the eBay Community to your experience by leaving the buyer appropriate Feedback. You may also either offer the item to the next bidder or you may relist it and request a credit for the Final Value Fee.
Bid Sniping (last minute bidding).
We always recommend bidding the absolute maximum you are willing to pay for an item. eBay uses a proxy bidding system, so you may bid as high as you wish, but the current bid that is registered will only be a small increment above the next lowest bid. The remainder of your Maximum Bid is held, by the system, to be used in the event someone bids against you.
Almost everything else that is not in the list of offences, we will investigate.
Any technical or billing questions should be sent to the appropriate email address to avoid delays. You may find the correct contacts using eBay Help. For more information, see Reporting Inappropriate Trading Behaviour.