How to report inappropriate buying and selling
We investigate and try to resolve instances of inappropriate buying or selling. If you encounter something that violates our policies, we want to know about it.
What to report
If you see a suspicious listing or if a member's behaviour appears to violate our policies, first review our rules and policies to make sure the offense is something we'll investigate.
You can also look at:
If you see a listing you think violates a policy, click the Report item link on the right side of the listing page. We review your report and take appropriate action.
For other types of violations, follow the directions on the page that describes the relevant policy.
Don't use the Was this page helpful? area on this page to report violations. Issues reported this way will not be investigated.
What we investigate
Feedback extortion: Members aren't allowed to demand goods, services, or positive Feedback by abusing the Feedback system.
Feedback removal: Feedback can't include profanity, abusive language, or other text that violates our policies. We may also remove Feedback in other situations.
Buying practices: We don't allow unfair or unsafe behaviour from buyers – such as making unreasonable demands of sellers or taking advantage of our protection systems.
Unpaid items: Members must pay for items that they purchase. If you're a seller and haven't been paid for an item, report the unpaid item.
Shill bidding: Members can't use bidding techniques to artificially increase an item's price or desirability.
Contact information and identity violations
What we won't investigate
We don't investigate simple misunderstandings, members who won't communicate with each other and personal disputes between members.
Here are some examples of what we won't investigate:
The eBay community calls p
lacing a high bid in the closing seconds of an auction-style listing "sniping". Sniping is part of the eBay experience, and all bids placed before a listing ends are valid, even if they're placed one second before the listing ends. Learn how to avoid being outbid
If you don't receive your item or if the item arrived but it isn't as it was described in the listing, you may be covered by eBay Money Back Guarantee. If your purchase is eligible for the eBay Money Back Guarantee, you can get a refund for the purchase price plus original postage. Learn more about eBay Money Back Guarantee
Per our User Agreement
, we won't remove these comments. We only remove transaction defects and Feedback related to defects in certain situations. Learn more about our Defect removal policy
Results of an investigation
Because we respect the privacy of our members, we don't discuss the results of an investigation in detail. However, we might contact you to tell you that an investigation is complete.
Before taking action against a member, we consider the circumstances of the violation and the member's buying and selling record. Our actions may include removing listings and range of other actions, including limiting buying and selling privileges and account suspension. Out of fairness to our members, if a complaint can't be proven, we don't take action.