Help
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips

How to report inappropriate buying and selling


We investigate and try to resolve instances of inappropriate buying or selling. If you encounter something that violates our policies, we want to know about it.

What to report

If you see a suspicious listing or if a member's behaviour appears to violate our policies, first review our rules and policies to make sure the offense is something we'll investigate.

You can also look at:

If you see a listing you think violates a policy, click the Report item link on the right side of the listing page. We review your report and take appropriate action.

For other types of violations, follow the directions on the page that describes the relevant policy.

Don't use the Was this page helpful? area on this page to report violations. Issues reported this way will not be investigated.

What we investigate

Feedback violations
  • Feedback extortion: Members aren't allowed to demand goods, services, or positive Feedback by abusing the Feedback system.

  • Feedback manipulation: Members can't artificially inflate their Feedback or the Feedback of others.

  • Feedback removal: Feedback can't include profanity, abusive language, or other text that violates our policies. We may also remove Feedback in other situations.

Buying violations
  • Buying practices: We don't allow unfair or unsafe behaviour from buyers – such as making unreasonable demands of sellers or taking advantage of our protection systems.

  • Transaction interference: Members can't interfere with another member's transaction.

  • Offers to buy outside of eBay: Members can't offer to buy or sell a listed item outside of eBay.

  • Invalid bid retraction: Members can't retract or cancel bids, except in a few circumstances.

  • Unpaid items: Members must pay for items that they purchase. If you're a seller and haven't been paid for an item, report the unpaid item.

  • Shill bidding: Members can't use bidding techniques to artificially increase an item's price or desirability.

Selling violations
Contact information and identity violations
Other violations

What we won't investigate

We don't investigate simple misunderstandings, members who won't communicate with each other and personal disputes between members.

Here are some examples of what we won't investigate:

The eBay community calls placing a high bid in the closing seconds of an auction-style listing "sniping". Sniping is part of the eBay experience, and all bids placed before a listing ends are valid, even if they're placed one second before the listing ends. Learn how to avoid being outbid.
If you don't receive your item or if the item arrived but it isn't as it was described in the listing, you may be covered by eBay Money Back Guarantee. If your purchase is eligible for the eBay Money Back Guarantee, you can get a refund for the purchase price plus original postage. Learn more about eBay Money Back Guarantee.
Make sure you clearly state your postage and payment terms in your listings. We encourage you to communicate with your buyer to see if you can reach a solution that works for both of you. However, if the buyer won't pay, report the unpaid item in the Resolution Centre. You can then offer the item to another buyer or relist it and request a final value fee credit.
Per our User Agreement, we won't remove these comments. We only remove transaction defects and Feedback related to defects in certain situations. Learn more about our Defect removal policy.

Results of an investigation

Because we respect the privacy of our members, we don't discuss the results of an investigation in detail. However, we might contact you to tell you that an investigation is complete.

Before taking action against a member, we consider the circumstances of the violation and the member's buying and selling record. Our actions may include removing listings and range of other actions, including limiting buying and selling privileges and account suspension. Out of fairness to our members, if a complaint can't be proven, we don't take action.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.