Buyers and sellers should contact each other within three business days after the listing ends. It is perfectly fine for you to make the first contact with the seller, using the seller’s email address provided in the End of Auction email.

Tip: Remember, many eBay sellers keep regular business hours, and some do not respond to emails during the evening, on weekends, on holidays, and so on.

If you cannot contact the seller by email after you purchase an item, or you don't receive a response, you should request the member's contact information and call them. Remember, in order to obtain this information about another member, you have to be involved in a transaction with them.

Request a seller's contact information .

Note: eBay's Contact Information Policy requires that all members have updated contact information on file with us at all times. If you request the seller's contact information, and it is incorrect, contact us.