I didn't receive an item I paid for. Does eBay offer insurance?
If you don’t receive the item you bought or it's significantly not as described in the listing, we recommend that you first contact the seller to try and resolve the problem. If you're unable to resolve the problem with the seller, open an item not received or a significantly not as described dispute.
If you purchased the item from an eBay site other than eBay.com.au it may offer a buyer protection policy, please refer to the policy on that country's site.
If you paid through PayPal you may be protected through PayPal Buyer Protection. If you used another payment method you can also contact the other required Safer Payment Method providers and accepted payment providers to ask if they offer buyer protection programs.
If you don't receive the item you paid for and you can’t resolve the matter directly with the seller, you can report to the seller or to us by using the report this item link on the listing page. The team will investigate and, if warranted, the seller’s account may be restricted or suspended.
In addition, you may wish to report the seller to the police. eBay will fully cooperate with the police investigation. Please ask the investigating officer to email us by using the report information to eBay link on the understanding eBay's role help page.
A message from our lawyers
The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International A.G is an authorised representative number 308318 of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider PayPal's Combined Financial Services Guide and Product Disclosure Statement
before deciding to sign-up for or use the PayPal online payment service. For further information about PayPal services visit the PayPal website at www.PayPal.com.au.
PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the Policies.