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Resolving buying problems
We want your shopping experience on eBay to be fun and easy. Most eBay transactions are completed without any issues. But if anything does go wrong, we're here to help.
Solve a problem
If your item hasn't arrived, or doesn't match the listing description, you may be covered by eBay Money Back Guarantee.
Most refunds come to your PayPal account, and you can find them in your PayPal account overview.
If the refund was a result of returning an item or an eBay Money Back Guarantee request, you can check the request details in My eBay to see the status of the refund, and ask us to step in and help if necessary.
If you haven't placed a bid yet, use the Ask a question link in the listing. If you've already won or bought the item, email or call the seller and ask if a different payment method can be worked out.
If you buy an item and the seller doesn't receive payment within four days, they may open an unpaid item case. If you don't respond within four days after the case is opened, we may record the unpaid item on your account.
Repeated unpaid times can result in limits or loss of buying privileges. Learn more about our unpaid item policy.
Trading tips for buyers
Buyer protection programs
eBay Money Back Guarantee
Beyond the basics
What to do if you don't receive an item or it's not as described
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.
Rules & policies