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Knowing your seller

Before you buy from a seller, here are some ways you can get to know them.

Look at the seller's Feedback
Check the seller's detailed seller ratings and Feedback before you make a bid by clicking on the seller's Feedback score next to the seller's user ID in the Seller info section of the listing. If a seller has no Feedback or negative Feedback, use the Ask a question link to find answers to questions or send a message to the seller.
Note the icons by the seller's user ID
Icon Meaning

Top Rated Plus icon 

The eBay Premium Service badge indicates that the seller has achieved the highest buyer ratings (detailed seller ratings), has a 30+ day money back return policy, and posts in 1 business day.

The user has been a registered eBay user for 30 days or less

The user has been a registered eBay user for 30 days or less.

The user has changed their user ID within the last 30 days

The user has changed their user ID within the last 30 days.

Get answers about the item
  • If you still have questions about the item after reading the description or terms of sale click the Ask a question link. If you don't see your answer, you can send a note to the seller.

  • Contact the seller if you've won an item and have questions.

Read the seller's policies on postage, payments and returns
  • Postage and handling: Look at postage and handling charges before you bid or buy. 

  • Payment: Look at the payment options the seller offers. PayPal and merchant credit card are eBay's accepted safer electronic payment methods and all sellers are required to offer at least one of these.  eBay does not recommend cash and instant cash wire transfer services such as Western Union or MoneyGram are not allowed as payment methods on eBay. Here's more about choosing a payment method.   

  • Returns: Read the seller's return policy before you bid or buy. Contact the seller if you have any questions. Some questions you might want to ask include:

    • Does the seller accept returns, or is the item sold "as is"?

    • Under what circumstances can you return the item?

    • Would you have to return the item to the seller within a certain time period?

    • What kind of refund does the seller provide?

    • Who pays for return postage?

    • Does the seller charge a restocking fee?

    You should also be aware of your legal rights to obtain a refund. When consumer goods are purchased from sellers carrying on a business, the buyer has a legal right to return the goods to the seller and obtain a refund if the goods are either faulty, not fit for their purpose (don't do what they are supposed to do), or do not match the seller's description or sample. To obtain a refund the buyer should return the goods within a reasonable time and not dispose of, lose, destroy or damage the goods.

    Visit the Australian Competition and Consumer Commission website ( for more information about consumer rights and guarantees.

View the seller's other items
You can view other listings offered by the seller by clicking the Related items and services tab. An enlarged image and details on each item appears when you place your pointer over an item's image. To see additional items, click the See other items or Visit Store link in the Seller info section.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.