|Understanding Returns Policies|
Important information for buyers: your legal right to return goods
As an Australian consumer, you have a legal right to return goods purchased from a business and to obtain a repair, replacement or refund if, the goods:
Where goods fall into one of the above categories the buyer is entitled to:
To exercise these rights, the buyer should contact the Seller and may be required to return the goods and to provide proof of purchase.
Please note: The buyer must not have caused or contributed to the failure of the goods, for example, by damaging or misusing the goods.
More information is available by contacting the ACCC Infocentre on 1300 302 502 or on the ACCC site.
Knowing the seller's return policy makes shopping easier
Sellers may state their returns policies for the items they offer for sale on eBay. Returns policies may provide buyers with other rights to return goods, for example, if you make an incorrect choice or change your mind.
However, sellers are not required by law to accept returns for incorrect choice or change of mind, so it’s important to examine the seller's returns policy carefully before you bid on or buy the item. This will help ensure that you have a satisfying buying experience.
Remember, your rights to a return, replacement or refund for faulty or non-compliant goods are in addition to any other rights under the seller’s returns policy or any warranty that comes with the goods.
What to look for in a Returns Policy
Does the seller accept returns for incorrect choice or change of mind? If so:
What to look for in a warranty
Sellers and manufacturers often offer warranties on their goods. It’s important to find out what kind of warranty is offered and, in particular:
This information should be included in the warranty documents, otherwise you can ask the seller.
Also, remember that if the seller or manufacturer do not offer a warranty or if a warranty has expired, this does not limit your rights under the Australian Consumer Law relating to defective and non-complying goods.
Where to look