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Buying basics

Great deals are everywhere on eBay. Whether you want to buy something at a fixed price (Buy It Now), or take part in an auction-style listing to win that perfect item, it's easy to get started.

Top questions

How do I buy an item?

I won an item, but no longer want to purchase it. What can I do?

How do I contact a seller?

How long should I wait for a seller to contact me?

Solve a problem
Before you bid, review the item description, seller information, and postage policy. If you have any questions, email the seller. Learn more about the listing page.
If a seller (or someone claiming to be a seller) contacts you to complete a sale outside of eBay, don’t accept the offer. Sales that take place outside of eBay aren't eligible for eBay services and protection, including dispute resolution, Feedback, requests for contact information, and PayPal buyer protection. Learn more about offers to buy or sell outside of eBay.
Help topics

All about buying
Knowing a few key concepts will help you become a successful buyer.

Using the listing page

A summary of what you'll find in item listings.


Buyer tips
Make a smart, safe purchase by following these tips.

Buying items from your mobile device

Use eBay's mobile apps on your smartphone or iPad to browse, bid on, or buy items.

Shopping formats

Bid on an item, or buy it at a fixed price.

Buying with the Buy It Now option

Find the types of listings that have a Buy It Now price


Contacting your seller
If you have a question or problem with an item, it’s best to contact the seller first.


After you buy your item
You’ve made a purchase, now what? Find out what to expect

Buying as a guest

Buying as a guest lets you try shopping on eBay without registering as an eBay member.

Buying an item through the Global Shipping Program

This program makes it easier for buyers in some countries outside the US to purchase items from US sellers.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Shortcuts

Redeem a voucher

Retract a bid

Reviews & Guides

Rules & policies

Rules for buyers

Unpaid item policy

Unwelcome or malicious buying policy

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