We want sellers and buyers to feel confident that their trading partner will follow through on a sale. That's why, when a buyer doesn't pay for an item after winning it or using Buy It Now, the unpaid item is recorded on that buyer's account. eBay may place restrictions on buyers' accounts if unpaid items have been recorded.
Occasionally, there may be reason to remove an unpaid item from a buyer's account. If you have evidence that you paid for the item before the unpaid item case closed, you should appeal the unpaid item through eBay Customer Support. Please note that the seller doesn't have the ability to remove the unpaid item—you'll need to contact eBay directly.
How to appeal
Use the online Unpaid Item Appeal form.
Proof |
What to include in the appeal |
Payment confirmation from PayPal or other online payment service |
Include both the header and text of the email that you received from the payment service, confirming that the payment was sent. |
Email from the seller indicating that you paid |
Include the email header and text. |
Copy of cheque, money order, or money order receipt (if appealing by fax) |
Send copies of the front and back of the cheque, money order, or money order receipt. Include the item number and your user ID. |
To send the appeal by fax:
Write “Bidder Appeal” on the fax cover page.
Send the fax to 02 94750629
Include the proof of payment, along with the item number and your user ID.
Faxed appeals take up to 10 business days to process.
What if I have a reason for not paying?
In general, you are expected to pay for all items that you purchase or win. However, there may be cases in which you feel you have a valid reason for not paying. Check the table below for guidance.
Reasons for not paying Seller changed the price, postage costs, or payment method after the sale. |
This is a violation of the rules for sellers. If this occurs, contact us. | The seller was suspended. |
Appeal the unpaid item. | I didn’t order the item. I suspect that my account may have been accessed by someone else. |
Report the account theft and then take steps to secure your account. |
|
Must use Buy It Now and PayPal.
