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After you buy your item

Waiting for the item to arrive

The amount of time that it takes for an item to arrive often depends on the postage method that you selected when you bought the item. You can review the estimated delivery time on the Order Details page.

It can take longer for your item to arrive if you paid with certain payment methods. Sellers usually wait to receive your payment or for the payment to clear before they send your item.

Tracking the item

You may have received tracking information in an email. You can use this information to check the postage status of your item on the postage company's website.

You can also check the postage status of your item from My eBay.

To check the postage status of your item from My eBay:
  1. Click My eBay at the top of most eBay pages. You may need to sign in

  2. Click the Purchase history link on the left side of the page

  3. Locate the item in the list. If tracking information has been uploaded, you'll see the tracking number under the item title. Click the tracking number to see the package's status.

Inspecting the item

When you receive your item, inspect it right away to make sure it matches the description in the seller's listing.

If you’re not happy with the item, please contact the seller to discuss it. It’s often a simple misunderstanding that the seller will be happy to correct. If you’re still not happy, learn what to do when you don't receive your item or it doesn't match the seller's description.

Leaving Feedback

Leave the seller Feedback about your experience and your satisfaction with the purchase. Remember that Feedback is permanent and public, so be accurate and factual when commenting on the item or seller. Learn more about how Feedback works.

Contacting the seller

If your item is taking longer to reach you than you expected, you can contact your seller and ask when they sent it. The seller's email address is in the email you received after the listing ended and is also available by clicking the seller's user ID in the listing.

You can request contact information for any member with whom you are involved in a transaction.

To request your seller's contact information:
  1. Click the Advanced link at the top of eBay home page.

  2. Click Find contact information in the Members section on the left side of the page.

  3. Enter the seller's user ID and the item number.

  4. Click the Search button.

Using buyer protection programs

If you don’t receive your item a significant amount of time after the seller said it would arrive (at least 10 days) or if the item is different from what was described in the listing, you may be eligible for buyer protection programs.

Please review our safe trading tips for buyers, and learn more about resolving buying problems.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

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Ask eBay members

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