Help
Help
Search the Help pages (Does not search for items or products)  Search Help Pagestips

Minimising unwanted email


Our policies are designed to protect your privacy and reduce the amount of unwanted email you receive. However, there are important steps you can take to minimise unwanted email. If you ever receive unwelcome or threatening emails, you can report the violation.

What eBay does to reduce unwanted email

  • We don’t share your contact information with third parties for their marketing purposes without your express consent.

  • We only disclose your email address to other members if you’re involved in an eBay transaction with them.

  • If members aren’t involved in a transaction with you, their messages will be forwarded to you through My eBay. You won’t see their email address, and they won’t see yours.

  • We digitally sign every email we send to you. Email providers use this signature to authenticate emails coming from eBay and reduce the amount of spoof (fake) emails reaching your inbox.

Minimising email you receive from eBay

You can decide which types of emails you want to receive from us by changing your communication preferences. Learn more about changing your preferences in My eBay.

Minimising email you receive from others

Most private communication, including email, isn’t regulated by eBay. We encourage members to be courteous and respectful when sending email to others. If you find that you’re receiving too many emails from others in the eBay community and elsewhere, these tips can help:

Choose a user ID that’s not related to your email address.
If your user ID is the same or similar to your email address, change your user ID.
Use an email filter to block unwanted messages.
Most email programs allow you to block messages that contain certain words or that are sent from certain addresses. For more information about how to use email filters, consult your email program's Help files or contact your email provider.
Important: If you use an email filter to block messages, make sure that it doesn’t block important messages from eBay.
If you’re still receiving too many messages, consider changing your email address or creating an email account that you use only for eBay.
Most Internet service providers (ISPs) allow you to register multiple email addresses. There are also a number of services that offer free email accounts. If you change your email address, be sure to update the contact information on your eBay account.

Reporting email violations

If you receive unwelcome or threatening email from another eBay member, report it to us and we’ll investigate.

To report the email violation:
  1. Click the type of email violation in the table below for instructions on how to report it.

    Types of email violations we’ll investigate

    Violation

    Description

    Threats of bodily harm

    We don’t permit users to send threats of bodily harm.

    Misuse of Messages in My eBay

    We allow members to contact each through eBay, but we’ll investigate misuse of this service.

    Spam (unsolicited commercial email)

    We don’t permit eBay members to send unsolicited commercial messages.

    Offers to buy or sell outside of eBay

    We prohibit email offers to buy or sell listed items outside of the eBay website. Offers of this nature are a fraud risk for buyers and sellers.

If you receive unwelcome email that’s not from an eBay member, or you want to take further action:
  1. Report the incident to the sender’s sender’s Internet service provider (ISP) or email provider.

  2. If you feel unsafe or are afraid for your personal safety, report the sender to your local law enforcement agency.

Contact Customer Service

Report listing violations or problems with another eBay member.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.