Minimising unwanted email
Our policies are designed to protect your privacy and reduce the amount of unwanted email you receive. However, there are important steps you can take to minimise unwanted email. If you ever receive unwelcome or threatening emails, you can report the violation.
What eBay does to reduce unwanted email
We don’t share your contact information with third parties for their marketing purposes without your express consent.
We only disclose your email address to other members if you’re involved in an eBay transaction with them.
If members aren’t involved in a transaction with you, their messages will be forwarded to you through My eBay. You won’t see their email address, and they won’t see yours.
We digitally sign every email we send to you. Email providers use this signature to authenticate emails coming from eBay and reduce the amount of spoof (fake) emails reaching your inbox.
Minimising email you receive from eBay
You can decide which types of emails you want to receive from us by changing your communication preferences. Learn more about changing your preferences in My eBay.
Minimising email you receive from others
Most private communication, including email, isn’t regulated by eBay. We encourage members to be courteous and respectful when sending email to others. If you find that you’re receiving too many emails from others in the eBay community and elsewhere, these tips can help:
Choose a user ID that’s not related to your email address.
Use an email filter to block unwanted messages.
Most email programs allow you to block messages that contain certain words or that are sent from certain addresses. For more information about how to use email filters, consult your email program's Help files or contact your email provider.
Important: If you use an email filter to block messages, make sure that it doesn’t block important messages from eBay.
If you’re still receiving too many messages, consider changing your email address or creating an email account that you use only for eBay.
Most Internet service providers (ISPs) allow you to register multiple email addresses. There are also a number of services that offer free email accounts. If you change your email address, be sure to update the contact information
on your eBay account.
Reporting email violations
If you receive unwelcome or threatening email from another eBay member, report it to us and we’ll investigate.
To report the email violation:
If you receive unwelcome email that’s not from an eBay member, or you want to take further action:
Click the type of email violation in the table below for instructions on how to report it.
Report the incident to the sender’s sender’s Internet service provider (ISP) or email provider.
If you feel unsafe or are afraid for your personal safety, report the sender to your local law enforcement agency.