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About Signing in to Your Account

If you've already registered, you can sign in to your eBay account.

To protect your identity and privacy, you will be asked to sign in periodically.

For example, you will be asked to sign in when you:

  • Request a change to your user information including your personal information, email address, user ID, payment methods or credit card information.

  • Have only a buyer account and want to add a seller account.

  • Start the selling process in a different browser session, even if you have selected the Keep me signed in for today option. If, however, you use the same browser session to sign in and to list an item, you will not be asked to sign in again.

  • Clear cookies from your browser or cookies become corrupted.

  • Request to post to the Community Discussion Boards, Chat, Answer Centre or eBay Groups.

As an additional security check, eBay may occasionally ask you to enter a verification code when you sign in. This extra security check helps eBay prevent automated registrations and inappropriate use of the site.

If you ever forget your user ID or password, you can have eBay send it to your registered email address.

Signing in to your eBay account

When signing in, you can choose to have your computer remember your sign-in information for one day so that you don’t have to re-enter your user ID and password. Your password will be saved until you sign out, even if you disconnect from the Internet, close your browser, or turn off your computer.

Note: For security purposes, your password is automatically encrypted when you sign in, using Extended Validation Secure Sockets Layer (EV SSL) technology. If you have upgraded to a browser with the latest anti-phishing capabilities, look for a green Web address bar for verification that you are on a secure page before entering sensitive information.

About Microsoft Passport

eBay does not support Microsoft Passport authentication for sign in. If you’re a Passport user, sign in with your eBay user ID and password.

To sign in to your eBay account:
  1. Go to the Welcome to eBay page.

    Important: Be sure the Web address of your sign-in page starts with https://signin.ebay.com.au.

  2. Enter your eBay user ID and password.

  3. Optional: To have eBay keep you signed-in until you sign out, select the Keep me signed in for today check box.

    Note: As a safety measure, if you're using a public or shared computer, always click the "Sign out" link near the top of the page when you're finished using eBay.

  4. Click the Sign in button.

Forgot your User ID or password?

If you forgot your user ID, you can have it sent to your email address.

If you forgot your password, you can create a new one.

Note: Your old password will remain active until you create a new password.

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