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Trust and safety on eBay

eBay Community value include open, honest communication, and the vast majority of buyers and sellers are reliable trading partners. In addition, we offer safeguards to help protect you when you buy and sell, including:

eBay's Feedback system

To help you decide whether you want to trade with another member, you can check the reputation of that member before bidding or accepting a member’s bid. You can check a member's profile by clicking the number next to the user ID or by using the Find member form.

When leaving Feedback for an eBay member, please be honest, fair, and factual. This will help make other members aware of your experience and help keep eBay a safe place to buy and sell.

Support if you have transaction problems

If you encounter a problem when buying or selling on eBay, we offer guidelines, tools, and protection services that can help.

We make it easy to contact members to resolve problems. If direct communication doesn’t work, you can use eBay’s Resolution Centre to work out a solution with your buyer or seller and report the problem to eBay.

Managing problems as a buyer

  • In many cases, communicating with your seller can resolve your concern. Learn how to contact your seller.

  • If you paid for an item, but didn’t receive it, or if you paid for and received an item, but it was significantly different from the item description, start by discussing the problem with the seller. If this doesn’t work, you can work it out in our Resolution Centre.

  • If you have a problem with a purchase and you use PayPal, you'll open a case in PayPal's Resolution Centre and your purchase may be covered through PayPal Buyer Protection.

Managing problems as a seller

Support for protecting your account security

Learn how you can secure your account and report account theft.

We'll never ask you to provide sensitive information through email. One of the biggest threats to the security of members’ eBay accounts is fraudulent email and websites, called spoof email and spoof websites. Both are used to obtain personal and account information. To help protect its members against this threat, we offer solutions such as the eBay Toolbar and member education about how to recognise and report spoof email and spoof eBay websites.

We digitally sign every email that we send to you. Email providers use this signature to authenticate legitimate emails coming from eBay and reduce the amount of spoof emails that reach your inbox.

Protecting your privacy

Our User Privacy Notice is designed to protect your personal information from other eBay members and from third parties.

We use procedural and technical safeguards, including firewalls, encryption and Secure Socket Layers to help protect your personal information against loss, theft and unauthorised access and disclosure. eBay has security techniques to help safeguard such data from unauthorised access by users inside and outside the company. In addition, although we use cookies, web beacons, and third parties to provide you with the best possible services, we also work to protect your privacy and keep your information secure.

To help protect the privacy of all eBay members, members can request contact information for other members only if they are involved in current or recent transactions.

Rules and policies for eBay members

To promote a safe trading environment for all members, eBay's rules and policies are intended to:

  • Support government laws and regulations

  • minimise risks to both buyers and sellers

  • Provide equal opportunity to all buyers and sellers

  • Protect intellectual property rights

  • Provide an enjoyable buying experience

  • Support the values of the eBay Community

Breaches of eBay policies can result in a range of actions, including:

  • Listing cancellation

  • Forfeit of eBay fees on cancelled listings

  • Limits on account privileges

  • Loss of PowerSeller status

  • Account suspension

All members are responsible for reviewing and understanding eBay’s policies and all applicable laws and regulations as outlined in the User Agreement.

Our rules and policies include:

  • Rules for all eBay members – These rules apply to buyers, sellers, participants on the community boards and even eBay employees.

  • Rules for buying – Buyer rules assist buyers in doing the right thing in a transaction. Learning about these rules will help make your eBay experience a safe and enjoyable one.

  • Rules for selling – These rules contain important listing policies and other rules that apply to selling, including policies involving prohibited and restricted Items.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International A.G is an authorised representative number 308318 of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider PayPal's Combined Financial Services Guide and Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service. For further information about PayPal services visit the PayPal website at www.PayPal.com.au.

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.

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