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Reinstating your account

How to get your account back after a suspension

To open the payment page:
  1. Go to My eBay.

  2. Click the Account tab.

  3. Click the one-time payment link in the section titled Payment methods for Seller Fees.

If your account is still suspended

Most accounts are automatically reinstated when you make a one-time payment of the amount due.

If your account remains suspended after you pay:
  1. Make sure that your account is not suspended for another reason. Go to My eBay and check your messages.

  2. If there are no remaining issues on your account and you still have questions about your suspension, contact us to review the suspension.

If your automatic payment method is outdated

Usually when accounts are suspended for non-payment it's because the automatic payment method the seller has on file is outdated or has been recently declined. Once you make a onetime payment on your account, consider updating your automatic payment method.

Other terms

When your account is past due, you may be billed a late payment charge and you may be responsible for collection costs. Learn more about payment requirements and late fees.

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