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Registration & sign in

Ready to buy or sell on eBay? Learn how to get a new account by registering. Or get help with signing in to your existing account.

Solve a problem
Enter your email address on the Forgot your user ID page, and click the Continue button. We’ll send your user ID to your email address.
We’ll send you an email telling you how to create a new password.  On the Forgot your password page, enter your user ID, and click the Continue button. You’ll be prompted to answer at least two secret questions.
Make sure you’re typing in your eBay user ID and not your email address. Check for typos. If your sign-in still doesn’t work, request that your user ID be sent to your email, and reset your password.
We sometimes request this additional security check. Type the code hidden in the image, and then click the Sign In button. If there is no image, you can perform an audio security check by clicking the “Listen to the Verification Code” link.
You might be asked to put your credit or debit card information on file for identity purposes. Your card will not be charged, and will be used only to identify you.
You or someone who shares your email address has already registered on eBay.com or Half.com. If you like, you can have your user ID sent to your email address.
It’s possible that your inbox is full, or the email was identified as junk mail. Check your junk mail or spam folder. We’re happy to resend your registration confirmation.
The card number may not have been entered correctly, or the billing address might not match the one on your monthly statement. Ask your credit card issuer to help you resolve the problem.
Our system has associated the credit card you’re using with a suspended account, or your card is on hold for nonpayment.  Learn more about suspended accounts.
The user ID you entered might have an invalid character, or be less than six characters long.  Learn more about choosing a user ID.
Help topics


How to register

Register with eBay in a matter of minutes. It’s easy and free.

How to register as a business

Find out how you can add your business name to your eBay account.

Choosing a user ID

Find out how to create a great user ID.


Creating and protecting your password

Stay safe online by creating a secure password and protecting it.


Problems registering?

Check out these possible solutions.


Providing identification information

Sometimes we can’t use your email address to verify your identity, and we’ll need additional information from you.


Selecting a country when you register

Find out how to choose a home country or region when you register, and how to change it later.

User Agreement and Privacy Policy

Find out more about these important policies.

Signing in

Signing in to your account

Signing in helps keep your account secure.

Forgot your user ID?

Give us your email address and we’ll send your ID right away.

Forgot your password?

Find out what to do if you’ve forgotten your password.

Problems signing in?

Check out these possible solutions.


Becoming an eBay member

This tutorial takes you through the registration process

6 minutes

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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