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How do I know that an email is really from eBay?
If you receive an email that appears to be from eBay requesting personal information, be cautious. The email may be a spoof or phishing email. The people who send these fake emails hope that unsuspecting recipients will reply or click on a link in the email and provide personal information including passwords, bank account and credit card numbers.
Legitimate eBay emails
eBay will never ask you to provide account numbers, passwords or other confidential information through email. If eBay does request information from you, a copy of that email will also appear in the My Messages section of My eBay. If you have any doubt that an email is from eBay, open a new browser, type in the address of the site you registered on, and sign in. Any email that mentions a problem with your account or requests personal information, and is not in My Messages, is a phishing (fake) email.
Phishing emails often include the use of the eBay logo and an eBay address in the "From" line (for example "From: firstname.lastname@example.org"). The email may mimic common eBay emails, such as notifications of problems with your account, 'Ask seller a question' emails or offers to become an eBay PowerSeller.
Phishing emails typically have the following characteristics:
When you receive a suspicious email
Take a tutorial on how to spot a spoof (fake) email.
Contact Customer Service
Ask eBay members
Get help from other eBay members. Visit the Answer Centre to post a question.