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Using online help

Whether you’re new or a longtime member, you might need help resolving an issue. Our online help makes it easy to find the answers you need to buy, sell, or solve a problem.

We’ve organised our help topics into six main categories:

Here’s how you can find the information you’re looking for:

Browse our help pages

Click the “Help” link at the top of the page. On the main help page, select the category or topic you’re interested in.

Search for a list of help pages on a subject

Click the “Help” link at the top of the page. On the main help page, type keywords related to the information you want.  Click the Search button.

Find a specific topic alphabetically

Click the “Help” link at the top of the page. On the left side of the page, click the “A-Z Index” link.

Contact Customer Support

If you have an additional question about this subject, email us at Customer Support.
If you would like to ask a question on another subject, please use the Contact Us page.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

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