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Using My eBay

You can see everything you're doing on eBay in one place – My eBay.

What is My eBay?

My eBay lets you track your buying and selling activity, send and receive secure emails, and update your account information. If you buy or sell on eBay regularly, you'll want to go to My eBay when you sign in. To go to my eBay, click My eBay at the top of most pages.

Track what you buy and sell

On the Activity tab, use the links on the left to track your buying and selling activity.

  • Buy tracks items you're bidding on, made offers on or didn't win.

  • Lists contains all your lists, including items you're watching, your wish list, saved seller list, saved search list and any custom lists you've created.

  • Purchase history contains all the items you've bought in the last 3 years.

  • Sell tracks items you're selling or have previously listed for sale.

Tip: Watch out for upcoming listing offers and other selling promotions in the Promotional Offers box under Sell > All Selling.

Customise what you see in My eBay

Want to add or move sections around? Change the header colour? Delete items in your watching list? Learn how to customise My eBay to fit your needs.

Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to other eBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clicking the Edit Shortcuts button.

View or update your account information

To see or change your account information, click the Account tab in My eBay. You'll see your financial and billing information.

In the Account section of My eBay, you can also view and update your other account areas:

Click this link

To do this


A summary of your seller account, including current balance and payment method.

Personal Information

Update your user ID, password, telephone PIN, profile, email address, mailing address and automatic payment method.


Update your registration, payment and postage addresses.

Communication Preferences

Choose how and when you receive notifications from eBay about your buying and selling activities. Also, choose how members communicate with you.

Site Preferences

Update your selling and general preferences.

Seller Dashboard

Keep track of how you're doing as an eBay seller. Learn more about your Seller Dashboard.

Note: Seller Dashboard is only available to sellers with at least five detailed seller ratings.

Manage communications with buyers

  • View (and in some cases, edit) emails that eBay sends to buyers after a transaction

  • Access your buyer-facing Q&A and Store newsletters

  • View and customise the invoice you send to buyers


Keep track of Feedback you’ve received and Feedback you need to leave for others. Learn more about Feedback.

Seller Account

View billing information for your seller fees, along with links to payment methods. Also, view statements for any applications for eBay you're subscribed to.

Resolution Centre

Resolve problems with other members. Learn more about the Resolution Centre.

PayPal account

View your PayPal account information.

Marketing Tools

Change preferences for your marketing tools, including cross-promotion defaults.


Subscribe to tools for selling and buying on eBay.

Learn more about changing your account information.

Using Messages

The Messages tab displays messages you've received from eBay or other eBay members.

If you receive a message from eBay at your registered email address, you'll also find a copy of it in your messages in My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (fake) email.

To see your messages:
  1. Go to My eBay. You may need to sign in.

  2. If you have unread messages, you'll see a number in brackets on the Messages tab.

  3. Click the Messages tab to read your messages.

We recommend that you check your messages frequently.

You can reply to messages up to 90 days after a transaction.

Adding an email signature

An email signature adds a personal touch to your outgoing emails. Adding an email signature to your emails can help promote your business and give customers easy access to your contact information. If you have an eBay Store, you can also add your eBay Store logo to your signature.

To add a signature and Store logo:
  1. Go to My eBay > Messages.

  2. Select Change settings on the top right side of the page.

  3. In the Email Signature section, select Show signature.

  4. Enter your signature in the text box.

  5. If you have an eBay Store, you can also add your Store logo by selecting the Add my store logo check box.

  6. Click Apply.

To remove your signature:
  1. Go to My eBay > Messages.

  2. Select Change settings on the right side of the page.

  3. In the Email signature section, select Don't show signature.

  4. Click Apply.

Sending out-of-office replies

If you're going on holiday or not planning to check your email for a while, use the out-of-office reply to notify others who try to contact you. When you create an out-of-office reply, your message is automatically sent in response to any incoming email.

To turn on your out-of-office reply:
  1. Go to My eBay > Messages.

  2. Click Change settings on the top right side of the page.

  3. In the Out of office email response section, select Turn my out of office response ON.

  4. Select a Start Date and End Date.

  5. Enter a message to send to your customers while you're away.

  6. Click Apply.

When the out of office reply is on, you see an alert when you visit your Messages inbox.

To turn off your out-of-office reply:
  1. Go to My eBay > Messages.

  2. Select Change settings on the top right side of the page.

  3. In the Out of office email response section, select Turn my out of office response OFF.

  4. Click Apply.

If you have an eBay Store, you can place your Store on holiday while you're away. Learn how to use Store holiday settings.

Use applications to help you manage your selling activities

Get insight into your sales with the eBay Listing Analytics app

Understand key metrics of eBay, such as the rate at which buyers see, click, and buy from your listings.

  • Enter keywords and see your listing's rank

  • Analyse your listings by looking at the listing analytics (click-through rate, transaction rate, etc.)

  • Improve your listings and grow your business

To subscribe free to the Listing Analytics app, click the Applications tab in My eBay then click on Subscribe now.

Contact Customer Service

If you're looking for more help or have a question to ask, please contact us.

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Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.