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Using My eBay


You can see everything you're doing on eBay in one place – My eBay.

What is My eBay?

My eBay lets you track your buying and selling activity, send and receive secure emails, and update your account information. If you buy or sell on eBay regularly, you'll want to go to My eBay when you sign in. To go to my eBay, click My eBay at the top of most pages.

Track what you buy and sell

On the Activity tab, use the links on the left to track your buying and selling activity.

  • Buy tracks items you're bidding on, made offers on or didn't win.

  • Lists contains all your lists, including items you're watching, your wish list, saved seller list, saved search list and any custom lists you've created.

  • Purchase history contains all the items you've bought in the last 3 years.

  • Sell tracks items you're selling or have previously listed for sale.

Tip: Watch out for upcoming listing offers and other selling promotions in the Promotional Offers box under Sell > All Selling.

Customise what you see in My eBay

Want to add or move sections around? Change the header colour? Delete items in your watching list? Learn how to customise My eBay to fit your needs.

Tip: The Shortcuts list, which appears on the bottom left side of the page, lets you go to other eBay pages quickly. You can edit the Shortcuts list to include the pages you use most by clicking the Edit Shortcuts button.

View or update your account information

To see or change your account information, click the Account tab in My eBay. You'll see your financial and billing information.

In the Account section of My eBay, you can also view and update your other account areas:

Click this link

To do this

Summary

A summary of your seller account, including current balance and payment method.

Personal Information

Update your user ID, password, telephone PIN, profile, email address, mailing address and automatic payment method.

Addresses

Update your registration, payment and postage addresses.

Communication Preferences

Choose how and when you receive notifications from eBay about your buying and selling activities. Also, choose how members communicate with you.

Site Preferences

Update your selling and general preferences.

Seller Dashboard

Keep track of how you're doing as an eBay seller. Learn more about your Seller Dashboard.

Note: Seller Dashboard is only available to sellers with at least five detailed seller ratings.

Manage communications with buyers

  • View (and in some cases, edit) emails that eBay sends to buyers after a transaction

  • Access your buyer-facing Q&A and Store newsletters

  • View and customise the invoice you send to buyers

Feedback

Keep track of Feedback you’ve received and Feedback you need to leave for others. Learn more about Feedback.

Seller Account

View billing information for your seller fees, along with links to payment methods. Also, view statements for any applications for eBay you're subscribed to.

Resolution Centre

Resolve problems with other members. Learn more about the Resolution Centre.

PayPal account

View your PayPal account information.

Marketing Tools

Change preferences for your marketing tools, including cross-promotion defaults.

Subscriptions

Subscribe to tools for selling and buying on eBay.

Learn more about changing your account information.

View or respond to messages

The Messages tab displays messages you've received from eBay or other eBay members.

If you receive a message from eBay at your registered email address, you'll also find a copy of it in your messages in My eBay. This duplicate message in My eBay verifies that the email is authentic and not a spoof (fake) email.

Learn more about using messages in My eBay and minimising unwanted email.

Use applications to help you manage your selling activities

Get insight into your sales with the eBay Listing Analytics app

Understand key metrics of eBay, such as the rate at which buyers see, click, and buy from your listings.

  • Enter keywords and see your listing's rank

  • Analyse your listings by looking at the listing analytics (click-through rate, transaction rate, etc.)

  • Improve your listings and grow your business

To subscribe free to the Listing Analytics app, click the Applications tab in My eBay then click on Subscribe now.

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