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Managing your accounts on eBay

Your account is your identity on eBay.You can use your account to buy, sell, communicate with eBay members and leave Feedback for trading partners.

Solve a problem
Enter your email address on the Forgot user ID page, and click the Continue button. We’ll send your user ID to your email address.
On the Forgot Password page, enter your user ID, and click the Continue button.We'll send your password to your email address.
Make sure the email address listed in your eBay account is correct. If you have a spam filter, see if the email ended up in your junk mail folder. If the problem continues, contact us.
Confirm that the email was sent from eBay by checking your messages in My eBay. Learn more about suspended accounts and recognising spoof emails.
Confirm the request was sent from eBay by signing in to My eBay and checking your messages. Read more about recognising spoof emails and solving credit and debit card problems.
We’ll work with you to ensure that your account is secure. If you are able to sign in, change your password and your secret question and answer. If you can’t sign in, contact us. Learn more about securing your account.
Help topics

Basics

About your account

Learn about your benefits and responsibilities.


Using My eBay

My eBay lets you view, track, and manage all of your eBay activity.


Using eBay Messages

Receive email messages from us, or communicate with other eBay members.


Customising My eBay

Design your views in My eBay the way you like them.


Using AdChoice

Choose whether to receive customised advertising on eBay and other sites.

Adding text messages and wireless alerts

Subscribe to IM alerts to receive notifications about items you bid on.


Managing your PayPal account

Maintain your account information and bank or credit card information.

Making changes

Changing your account information

Easily change your user ID, mailing address, or other account information.


Changing your preferences

Select your preferences for eBay email, payments, postage, and more.


Changing your user ID

You can change your user ID once every 30 days.


Creating a secret question

If you forget your password, your secret question helps you create a new one.


Closing your account

We'd be sorry to lose you. Please contact us if there’s something we can do to help you resolve any problems.

Problems with your account

Reinstating your account
If your account was suspended because of an overdue payment, here’s how you can reactivate it.

Suspended accounts
We’ll suspend an account for serious violations of our rules and policies, or non-payment of fees.

Technical issues

Resolving errors and technical issues
Get solutions to common error messages.

Managing cookies
You can choose to accept or delete cookies.

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.