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Managing your PayPal account


If you can't find what you need on this page, please contact PayPal for more help.

PayPal account history

To view your PayPal account history (transactions, payments received and sent), log in to PayPal and click History.

Tip: You can also download your PayPal account history.

PayPal account details

To update your email address, password, contact details, credit card information and preferences, log in to PayPal and click Profile.

Tip: If you're having problems paying for an item using PayPal, make sure that the email address saved in My eBay is listed as one of the email addresses on your PayPal profile.

Verifying and linking your PayPal account

One way to become PayPal verified is to add a bank account or credit card details to your PayPal account. Verifying your PayPal account and linking it to your eBay account gives you an added layer of security clearance for your trading activities.

Learn more about getting verified on PayPal and linking your eBay and PayPal accounts.

Funding your PayPal payments and withdrawing money

Paying with a bank account or credit/debit card – You can enter these details in your PayPal account and choose how you want to pay whenever you make a payment. To add or edit a funding source, log in to PayPal and click Profile.

Paying with your PayPal account balance – You can use your PayPal account balance to make a payment. This could be money for items that you've sold, or you can transfer money from your bank account. Log in to PayPal and click Add Funds to start this process.

Withdrawing money – You can withdraw money from your PayPal account to a bank account. Log in to PayPal and click Withdraw to start this process. Allow 3-5 days for the funds to be shown in your bank account.

PayPal dispute resolution

If you pay for an item using PayPal and there is a problem with the transaction, you can use the PayPal Resolution Centre to work things out with the seller. You have up to 45 days after the transaction date to open a dispute.

If you can't resolve things with the seller, you can escalate the dispute to a claim. PayPal will then investigate the case and decide the outcome. You have up to 20 days after the dispute was opened to escalate it to a claim.

Problems signing in to PayPal

Forgot your PayPal email address or PayPal password? Learn how to fix common problems with accessing your PayPal account.

Closing your PayPal account

If you think you are going to use PayPal in the future, it's not necessary to close your account. You can use it as much or as little as you wish.

If you're sure you want to close your PayPal account:
  1. Log in to PayPal and click Profile.

  2. Click Close Account under Account Information and follow the instructions.

Once you have closed it, you won't be able to use it as a payment method or to see your PayPal account history. Your outstanding sales will be cancelled and your remaining account balance will be returned to you.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International AG is an authorised representative number 308318 of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider PayPal's Combined Financial Services Guide and Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service. For further information about PayPal services visit the PayPal website at www.paypal.com.au.

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.

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