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Managing your PayPal account

If you can't find what you need on this page, please contact PayPal for more help.

View your PayPal account history

To view your PayPal account history:
  1. Go to www.paypal.com.au and log in.

  2. Click one of the following links:

    • View all of my transactions

    • Payments received

    • Payments sent

By default, you'll get information from the last 30 days. You can also adjust the date range and transaction type.

Download your PayPal account history

Download your account history to use with Quicken, QuickBooks and other common applications.

To download your PayPal account history:
  1. Go to www.paypal.com.au and log in.

  2. Place your pointer over History, and then click the Download History link.

  3. Select a date range and file type.

  4. Click the Download History button.

  5. Save your file to the location you want.

Update your PayPal profile

From your PayPal profile, you can update your email address, password, credit card information, selling preferences, and more.

To go to your PayPal profile summary:
  1. Go to www.paypal.com.au and log in.

  2. Under My Account, click Profile.

  3. Select the information you want to update.

If you're having problems paying for an item using PayPal, make sure that your eBay email address is listed as one of the email addresses on your PayPal profile.

To add your eBay email address to your PayPal profile:
  1. If you're not sure which email address you used when you registered on eBay, go to your Personal Information page in My eBay and look up your registered eBay email address.

  2. Go to www.paypal.com.au and log in.

  3. Under My Account, click Profile.

  4. Click the Email link to view and edit your PayPal email addresses.

  5. If your eBay email address doesn’t appear on this page, click the Add button and enter the email address.

  6. Follow the instructions to confirm the email address.

Get verified on PayPal

To become PayPal verified, add a bank account to your PayPal account. Learn more about getting verified on PayPal.

Link your PayPal and eBay accounts

To link your eBay and PayPal accounts:
  1. Click My eBay at the top of most eBay pages.

  2. Place your pointer over the Account tab, and then click the PayPal Account link.

  3. Click the Link My PayPal Account button.

  4. You'll be asked to log in to PayPal to finish linking your accounts.

Funding your PayPal payments

You can link your PayPal account to your bank account, debit and credit cards and choose how you want to pay whenever you make a payment. To add or edit a funding source, log in to your PayPal account and click Profile.

You can also pay using the balance in your PayPal account. This could be money for items that you've sold, or you can transfer money from your bank account. Log in to your PayPal account and click Add Funds to start this process.

Withdrawing money from your PayPal account

You can withdraw money from your PayPal account to a bank account. Log in to your PayPal account and click Withdraw to start this process.

Please allow 3-5 days for the funds to be shown in your bank account.

PayPal Dispute Resolution

If you pay for an item using PayPal and there is a problem with the transaction, you can use the PayPal Resolution Centre to work things out with the seller. You have up to 45 days after the transaction date to open a dispute.

If you can't resolve things with the seller, you can escalate the dispute to a claim. PayPal will then investigate the case and decide the outcome. You have up to 20 days after the dispute was opened to escalate it to a claim.

Having problems signing in to PayPal?

Forgot your PayPal email address or PayPal password? Learn how to fix common problems with accessing your PayPal account.

Closing your PayPal account

If you think you are going to use PayPal in the future, it's not necessary to close your account. You can use it as much or as little as you wish.

If you're sure you want to close your PayPal account:
  1. Log in to PayPal.

  2. Click the Profile subtab.

  3. Click Close Account under Account Information and follow the instructions.

Once you have closed it, you won't be able to use it as a payment method or to see your PayPal account history. Your outstanding sales will be cancelled and your remaining account balance will be returned to you.

A message from our lawyers

The PayPal service is provided by PayPal Australia Pty Limited (ABN 93 111 195 389) which holds an Australian Financial Services Licence, number 304962. eBay International AG is an authorised representative number 308318 of PayPal for the purpose of providing information about PayPal. eBay and PayPal are not acting as your agents, are not providing personal financial advice to you and do not take your individual circumstances into account in providing information about PayPal. You should consider PayPal's Combined Financial Services Guide and Product Disclosure Statement before deciding to sign-up for or use the PayPal online payment service. For further information about PayPal services visit the PayPal website at www.paypal.com.au.

PayPal Buyer Protection and PayPal Seller Protection are also subject to the terms and conditions in PayPal's User Agreement, incorporating the Buyer Protection policy and Seller Protection policy which include details on eligibility criteria and the discretionary nature of the policies.

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