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eBay Glossary

Wondering what a particular eBay term or icon means? Find out here. For a definition of an abbreviation you've seen in an item listings or on a Community discussion board, see eBay Acronyms.

A, B, C, D, E, F, G, H-I, J-K, L-M, N-O, P-Q, R, S, T, U-Z

A

Administrative Cancellation
The cancellation of a bid by eBay due to administrative circumstances, such as when a bidder becomes unregistered.

Announcement Boards
Special pages where eBay posts current news and information. You'll find announcements about new features and promotions, policy changes, special event information, and notices about system issues. Go to eBay's general announcements or system status announcements board.

Answer Centre
Special pages where you can ask questions and get help about using eBay from other members of the eBay Community. Go to the Answer Centre.

Auction-Style Listing (Online Auction Format)
The basic, most common way to sell an item on eBay. This format lets sellers list an item for sale, collect bids for a fixed length of time, and sell the item to the highest bidder. For more information on buying formats, see Guide to Buying Formats.

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B

Best Offer
A listing feature that lets a buyer make an offer to a seller. Sellers can use the Best Offer feature in Fixed Price (Buy It Now)

Best Match
The Best Match feature is the default way in which Search Results are organised helping buyers find items more quickly. Best Match uses several different listing and seller criteria like recent sales from a fixed price listing, time left for auctions and seller’s customer satisfaction rating  to rank listings on the search results page.

Bid Cancellation
The cancellation of a bid by a seller during an auction-style listing. Once a bid is cancelled, it cannot be reinstated by the seller. However, the bidder may bid again. The seller can use the Block Bidders/Buyers feature to prevent a particular user from bidding again on a listing.
In general, sellers should not cancel bids in listings. However, they might experience a situation in which they decide it is necessary. For example, sellers might cancel bids if they are unable to verify the identity of the bidder, even after they try all reasonable means of contact. Make sure you're aware of other rules and restrictions surrounding the cancellation of bids.

Bid Increment
The amount by which a bid must be raised in order for it to be accepted in an auction-style listing. The bid increment is automatically determined based on the current high bid. For example, if the current bid for an item is $5.00 and the bid increment is $0.50, the next bid must be at least $5.50.

Bid Retraction
The cancellation of a bid by a buyer during an auction-style listing. In general, a buyer cannot retract a bid once it is placed during an auction-style listing, so please bid carefully. A retraction may be allowed under special circumstances. For example, if buyers accidentally enter the wrong bid amount (entering $99.50 rather than $9.95), they may retract it and enter the right bid amount as long as they do so immediately. Make sure you're aware of other rules and restrictions surrounding the retraction of bids. For more information, see Bid Retractions.

Bidder
A member who bids on an item on eBay. Remember each bid placed enters a buyer into a binding contract. For more information, see Rules for Buyers.

Block bidders or buyers
A list created by you of specific eBay members who are not allowed to bid on or buy items you list for sale. Users on the list will be blocked until you take them off the list. You may want to do this if you've had a negative experience with a buyer in the past. Go to your blocked bidder or buyer list.

Buyer
A member who buys an item from a seller on eBay. Remember each bid a buyer places enters them into a binding contract. For more information, see Rules for Buyers.

Buy It Now
A listing feature that lets a buyer purchase an item immediately for a price the seller has set. Items with this feature will display the icon and the Buy It Now price in their listings. Sellers can use the Buy It Now feature in Online Auction and Fixed Price.

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C

Category Listings
The set of categories by which items are organised on eBay, such as Antiques, Books, Computers, Sporting Goods, etc. Anyone can browse the categories and look at lists of items until they find something they're interested in, (as opposed to doing a keyword search). Sellers can choose which category best fits an item to ensure maximum exposure for the listing. Browse eBay's category listings.

Changed User ID Icon
Indicates that the member has chosen a new user ID within the past 30 days. Changing user IDs is not recommended because a user ID plays an important role in a member's reputation. A member who has changed user IDs keeps the same Feedback profile. Be sure to examine it as you would with any other trading partner. However, members change their user IDs for various reasons. For example, a seller might update it to reflect a new line of business.

Classified Ads 
A type of listing a seller can use to list items, services, or properties for sale in order to generate multiple leads. Interested buyers fill out a contact form and their information is sent to the seller. For more information on buying formats, see Guide to Buying Formats.

Completed Listings (Search)
A search for items that have ended within the last 15 days. This can be useful to help sellers determine how to sell an item. For example, a seller can view completed listings to decide what starting price to use in an auction-style listing.

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D

Discussion Boards
Special pages where members can post messages to the eBay Community about various topics. Anyone can ask questions, learn valuable tips, share experiences, and connect with other eBay users. There's a discussion board for just about any eBay topic you can think of.

Dispute Console
The Dispute Console helps buyers and sellers manage, track and take action on disputes related to their transactions. Accessible through My eBay, the Dispute Console is used for the Unpaid Item Process and the Item Not Received Process.

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E

eBay Community
A group of buyers and sellers who are the members of the eBay community. Members can see announcements and calendar events, as well as use discussion boards, groups, and find quick help from other members. Go to the eBay Community.

eBay Shop
A website offering officially licensed quality merchandise with the eBay logo - from apparel to office accessories to cool collectibles. Go to the eBay Shop.

eBay Stores
Special pages on eBay featuring all the items offered by an individual Store seller. Buyers can shop at eBay Stores to find unique items they can buy right away. Sellers can use eBay Stores to maximise their business through customisable displays, categories, promotions. Go to eBay Stores.

eBay Toolbar
A free eBay tool you can add to your Web browser to enable you access to your favourite eBay bargains. eBay Alerts track items you're bidding on or watching and notify you when you've been outbid or when an item is ending. Because eBay Toolbar is added to your browser, it's easy to search for an item on eBay, even when you're on a non-eBay site. Download the eBay Toolbar.

Escrow
A procedure in which a third party holds a buyer's payment in trust until the buyer receives and approves the item from the seller. Escrow gives buyers and sellers extra peace of mind when they exchange payments and items. Escrow is recommended for purchases of $500 or more.

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F

Feedback  
For each transaction, buyers and sellers can choose to rate each other by leaving Feedback. Feedback from buyers can consist of a positive, negative or neutral rating, and a short comment. Feedback from sellers can consist of a positive rating and a short comment. These ratings are used to determine Feedback Scores. For more, see What is Feedback.

Feedback Profile
A page showing all of a member's Feedback information, including ratings and comments from others who have bought or sold with that person. To see a member's Feedback Profile, click the Feedback Score in parentheses next to their user ID.

Feedback Score 
A number used to measure a member's reputation on eBay. In most cases, members receive points for ratings as follows: +1 (positive), 0 (neutral), or -1 (negative). Find out more about how Feedback works. A high Feedback Score means that the member has received a high number of positive ratings from other members. A high Feedback Score is usually a good sign, but buyers and sellers should also check the Feedback Profile to read comments from other members. Every member of eBay has a Feedback Score. You'll find it in parentheses next to their user ID. Click the Feedback Score to see that member's entire Feedback Profile. For more information, see What is Feedback.

Feedback Star
The colour of the star Indicates that an eBay member has achieved a certain Feedback Score. For example, a yellow star means a member has achieved 10 – 49 Feedback points. In most cases, a high Feedback Score is a good sign, but buyers and sellers should also check the Feedback Profile to read comments from other members. For more information, see Feedback scores, stars, and your reputation

Final Value Fee
A fee eBay charges to a seller when a listing ends. This fee is based on the "final value" of the item, which is the closing bid or sale price. The Final Value Fee is not charged if there are no bids on an item or the high bid did not meet the reserve price the seller set. See the Fees page to learn more about how the Final Value Fee is determined in different types of listings.

Fixed Price (Buy It Now)
A Format selling format that lets sellers list an item for an unchanging, set price, with no auction-style bidding. This is a common alternative to using Online Auction format, where people bid for an item. For more information on buying formats, see Shopping Formats.

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G

Guest Buying

A guest buyer can purchase items without being required to register on eBay. For more information on guest buying, see Buying as a Guest.

Guides
eBay or eBay members write and share their expertise on a topic or category. Readers can research and learn about all kinds of information. Anyone can research or write a guide. For more information, see Reviews and Guides.

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H - I

Help Boards
eBay members and staff moderators answer questions and solve problems together. Anyone can ask a question, add a topic for discussion, or browse for an answer. Go to the Community Help boards.

Insertion Fee
The fee eBay charges to a seller for listing an item. This fee varies by the type of listing and is non-refundable. See the Fees page to learn more about how the Insertion Fee is determined in different types of listings.

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J - K

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L - M

Member
A buyer or seller who has created a profile with eBay. A member has a user ID and password for accessing features, such as My eBay. As a member, you can track items you are buying or selling, review or leave feedback, or update and change your personal information and notifications.

Member Profile
A page showing all of a member's Feedback information, including ratings and comments from others who have bought or sold with that person before. To see a member's profile, click the Feedback score in parentheses next to their User ID. If you want to see your member profile, go to your My eBay page and click the Feedback link.

My eBay
A central place on eBay where you can manage all of your activities including buying, selling, feedback and general account preferences. To get to My eBay, sign in and click the My eBay link at the top of any eBay page. Go to My eBay to see your page.

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N - O

New Listing Icon 
Indicates that the item has been listed within the last 24 hours. If you search or browse for the same kind of items repeatedly, this  icon helps you spot items you may not have seen before.

New Member/User Icon 
Indicates that the buyer or seller has been a registered member of eBay for 30 days or less. New members join the eBay Community everyday. Knowing that a person has recently joined can be helpful in various situations. For example, when dealing with a new member, an experienced seller will know to be more patient as the new member learns how eBay works.

Online Auction Format (Auction-style Listing)
The basic, most common way to sell an item on eBay. This format lets sellers list an item for sale, collect bids for a fixed length of time, and sell the item to the highest bidder. For more information on buying formats, see Shopping Formats.

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P - Q

PayPal
One of eBay's recommended safer payment methods, PayPal is a faster, easier, more secure payment method offered by most eBay sellers. Buyers can pay using a bank account, credit or debit card, without sharing financial details with the seller. Learn more about PayPal.

PayPal Buyer Protection
Eligible purchases may be protected for the full purchase price (including postage) up to AU $20,000 if an item doesn't arrive or doesn't match the seller's description. Learn more about PayPal Buyer Protection.

Picture Icon
Indicates that the listing has a picture of the item in its description. This icon appears in browse and search result lists.

PowerSeller
A seller on eBay who has maintained a 98% positive Feedback score and provided a high level of service to buyers. When buyers see the icon next to a seller's user ID, they know they're working with an experienced eBay seller.

Pre-Approve Bidders/Buyers
Allows select sellers of high-profile listings create a list of specific eBay members who are allowed to bid on or buy an item they are listing for sale. Each pre-approved list applies to only one item, so sellers can restrict bidding or buying on one listing without changing the other listings. Members not on the pre-approved list must email the seller for approval before they can bid on or buy an item.

Privacy Policy
eBay's policy on how we use and protect your personal information. For more information, see eBay Privacy Policy.

Proxy Bidding
The feature of an auction-style listing in which eBay automatically bids on the buyer's behalf, up to the maximum amount they set. Enter the maximum amount you're willing to spend on an item, and eBay will continue to bid incrementally for you until either you're the high bidder or your maximum is reached. This means you don't have to keep coming back to bid every time someone else places a bid.

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R

Real Estate Ads Listing
A listing format that lets sellers advertise real estate to eBay's audience without having to hold an auction-style listing or conduct the sale on eBay. With this format, there is no bidding. Interested buyers provide their contact information to the seller through the listing. This listing type is also known as Classified Ads. 

Registered Member/User
A person who has registered with eBay by providing basic contact information. This contact information is kept private on eBay's secure servers. Once you register and choose a user ID and password, you can begin bidding on and buying items on eBay. Register now.

Reserve Price
The lowest price at which a seller is willing to sell an item in an auction-style listing. When sellers list an item, they can set a secret reserve price. If the highest bid does not meet the reserve price, then they're under no obligation to sell the item to the bidder. This feature lets sellers set a low starting price to stimulate bidding among buyers, yet ensures that the item will not be sold below a price they're willing to settle for. eBay charges an additional fee for setting a reserve price. For more information, see the Fees page.

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Second Chance Offer
A seller can make an offer to a non-winning bidder when either the winning bidder has failed to pay for an item or the seller has a duplicate of the item. A seller can create a Second Chance Offer immediately after a listing ends and up to 60 days after the end of the listing. eBay does not charge an Insertion Fee, but if the bidder accepts the offer, the regular Final Value Fee is charged. In the case of an Unpaid Item, the seller should ensure that everything has been done to resolve the issue with the winning bidder before sending a Second Chance Offer to another bidder. See the Unpaid Items Process for details. Make sure you're aware of other rules and restrictions surrounding Second Chance Offers.

Secure Server
A special server used for processing credit card and other sensitive information. This server uses Secure Sockets Layer (SSL) encryption to keep your information private and safe.

Secure Sockets Layer (SSL)
An industry-standard encryption protocol that is used to transmit users' personal or credit card information securely and privately over the internet. eBay uses this technology to keep your information safe. By convention, Web pages that require an SSL connection start with https: instead of http:. When you see https: in the address box in your Web browser, you know you're using an SSL connection.

Sell Similar Item
A feature that lets sellers list new items based on the information they've previously entered for another item. When a seller chooses this option, eBay automatically transfers information from the old listing into the new one for easy editing. Sellers save time by not having to enter the same information again.

Seller
A member who sells an item on eBay. Remember eBay has rules to help ensure that transactions are safe and hassle-free for the seller and the buyer. For more information, see Rules for Sellers.

Seller's Return Policy
A feature in the Sell Your Item form that enables sellers to specify their product's return policy. This feature includes a set of pre-formatted policy from which the seller can choose. Once the seller chooses a Return Policy, it appears in a corresponding section of the View Item page.

Seller Search
A search for a specific seller on eBay. Enter a seller's user ID, and you'll see all the items the seller is currently listing. Search for a seller.

Selling Manager
An advanced eBay selling tool that lets sellers perform all of their listing and sales-related activities from one location in My eBay. With Selling Manager, sellers can perform a variety of selling activities, such as tracking listings and managing post-sales activities (Feedback, email, payments, and so on). Learn more about Selling Manager.

Selling Manager Pro
An eBay selling tool that has the features of Selling Manager, plus additional capabilities to track inventory, list items in bulk, send feedback and emails in bulk, and generate profit and loss reports. Learn more about Selling Manager Pro.

Shill Bidding
Bidding that artificially increases an item’s price or apparent desirability, or bidding by individuals with a level of access to the seller’s item information not available to the general Community. Shill bidding is prohibited on eBay.

Sniping
Placing a bid in the closing minutes or seconds of an auction-style listing. Any bid, placed before the listing ends, is allowed on eBay. To protect yourself from being outbid at the last moment, enter the maximum amount you're willing to pay for an item up front, and eBay will bid automatically for you, making sure you're the high bidder until your maximum is reached. This system is sometimes called proxy bidding.

Starting Price
The price at which a seller wants bidding for an item to begin in an auction-style listing. The starting price may not necessarily be the lowest price they're willing to sell their item for. Sellers can also set a secret reserve price that represents the true minimum. If the high bid does not meet the reserve price, then the seller is under no obligation to sell the item to the bidder. This feature enables sellers to set a lower starting price to stimulate bidding among buyers.

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T

Title Search
A method of finding items on eBay by entering keywords that match the title of the items. You enter keywords that you think will appear in the title of the item you're looking for. The Search function will return with a list of items that match your keywords. Search by title.

Turbo Lister
An advanced eBay selling tool that helps sellers create multiple listings quickly and easily on their computer. Turbo Lister is a desktop-based application. You use it on your computer to create your listings, and then upload the listings to eBay. Turbo Lister's features helps sellers save time if they list many items. Download Turbo Lister.

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U - Z

Unpaid Item Process
The dispute resolution process used by sellers when they have not been paid for their item. Sellers who are not satisfied with the resolution can file for a Final Value Fee credit from eBay.

User Agreement
The terms under which eBay offers registered members access to eBay services. All registered members must agree to these terms before they can bid on or list items, or use any other eBay service. Read the eBay User Agreement.

User ID
The unique name you use to identify yourself on eBay. You choose a user ID when you register on eBay. As you buy and sell on eBay, your user ID may become an important part of your reputation on eBay. You'll want other members to associate your user ID with a reliable, positive buying or selling experience.

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