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Getting started on eBay

We’ll help you learn how to get started, how you’re protected and how to get help when you need it. Ready to find out more? Get started.

Help topics

Basics

Getting started
eBay is your place to buy what you want, sell what you have, and make a few friends while you’re at it.

Tips for new users
Here are a few tips for making your eBay experience a good one.

Trust and safety on eBay
We provide built-in safeguards to help protect you each time you buy and sell. 

Getting help

Getting help on eBay
Learn how our online help, tutorials, and community forums can answer your questions.


Using online help
Need help resolving a question? Our online help makes it easy to find the answers you need.

Community Help Boards
Find out how to connect with other members of the eBay community to discuss topics and questions.


Contacting eBay Customer Support
Find out how to contact us.


Resolving transaction problems in the Resolution Centre
If you have a problem with a purchase or sale, learn how to communicate with your trading partner or work it out in our Resolution Centre.

Sending suggestions to eBay
Have a suggestion on how we can improve our site? We’d love to hear about it.

Resources

eBay glossary
Wondering what a particular eBay term or icon means?

eBay acronyms
You’ll find these common abbreviations in item listings and on community discussion boards.

Web browser recommendations for using eBay
eBay is designed to work with most modern web browsers.

Summary of our Privacy Policy
Learn the key concepts of our full Privacy Policy.

A letter from our founder
Read about the values that continue to guide us today. 

Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.