Home > Help >Membership & account>Getting started on eBay>Contacting customer support
Search the Help pages (Does not search for items or products)  Search Help Pagestips
Contacting eBay Customer Support

Contacting eBay Customer Support

If you need help, you can contact us. We'll be able to help you quickly by chatting with you online or through a quick phone call.

To contact us:
  1. Click the Contact us button on the upper right side of this page.

  2. You may be asked to sign in (This helps us find your account information).

  3. Select the topic that best matches your issue from the drop-down menu.

  4. We'll show a quick way to resolve your issue yourself, or we’ll show you the best way to contact us and when we're available.

  5. Click the Call us, We'll call you, Chat with us, or Email us link on the right side of the page.

Contact us


Call us


  • We offer phone support for most issues. Selecting the topic that best matches your question will help us make sure your issue is resolved as quickly as possible.

  • Make sure that you use the phone number and PIN you're given. This ensures that we have the information we need when we talk to you.

  • Don't share the phone number with others. There are different phone numbers to contact different eBay Customer Support teams.

We'll call you

Request a call from eBay Customer Support.

  • You will be given the current Est. Wait Time for a return call

  • If you select the ‘Call me’ option, we’ll present your phone number of record and ask you to confirm this is the right number to call. You can request to provide a different number to call back.

    • Please note: Phone numbers need to be entered as 10 digits, including the 0. (eg. 02-8223-9879).

    • The 0 is only dropped if calling from overseas and dialing the AU country code.

  • Your Call Back request is then submitted.

Chat with us

  • You can also chat with us.

Send an e mail

  • We may ask you to send us an email if we need to investigate your issue further (for example, if you want to report a policy violation).

  • Please make sure you fill out the form completely and with as much detail as possible.

Answer Centre

Things to keep in mind when contacting us

  • When contacting us, provide as many details as you can. Include dates, item number, user IDs, and any steps you took before asking your question.

  • If you have a general question about a particular transaction, please contact your buyer or seller before you contact us.

  • Depending on your specific issue or question, not all of the contact options may be available.


- You may need to disable your pop-up blocker to make sure you see all the information in customer support.

- Don't use the Was this page helpful? box at the bottom of this page to send your question or problem to eBay Customer Support. We won't be able to respond to your message. To contact us, make sure you follow the instructions below.
Contact Customer Support
If you're looking for more help or have a question to ask, please contact us.
Contact us

Need help?

 Contact us

Ask eBay members

Get help from other eBay members. Visit the Answer Centre to post a question.

Additional site navigation