Change your personal information Change your address Change your communication preferences Manage your PayPal account Manage your seller account Manage subscriptions Frequently asked questions

You can manage your account information from My eBay. To go to My eBay, click My eBay at the top of most eBay pages.

Change your personal information

You can change your personal information, including your user ID, email address, password, secret question, phone number, PIN, and About Me page from the Personal Information section of My eBay.

To change your personal information:

1. Go to My eBay.

2. From My eBay, click the Account tab.

3. Click the Personal Information link.

4. Click the Edit link next to the information you want to update.

Tips

• Don't use a fax or pager number as your telephone number.

• If you change your email address, you'll need access to the updated email address to complete the process. The new address takes effect immediately.

• Email addresses that automatically forward to another email address may cause emails from us to be blocked or sent to your junk mail folder.

Change your address

You can change your registration, payment, or primary postage address from the Addresses section of My eBay.

To change your addresses:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Addresses link.

4. Click the Change link next to the address you want to update.
   

You can change your email address from the Personal Information section of My eBay.

To change your email address:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Personal Information link.

4. Next to Registered email address, click the Edit link.

Change your communication preferences

You can change which notifications you receive and how often you receive them from the Communication Preferences section of My eBay.

To change your communication preferences:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Communication Preferences link.

4. Click the Show All link at the top of the page to see your current settings and change your preferences.

Manage your PayPal account

You can view and update your PayPal account information on the PayPal Account section of My eBay.

To view and update your PayPal account information:

1. Go to My eBay.

2. Click the Account tab.

3. Click the PayPal Account link. Learn how to link your PayPal and eBay accounts.

If you have a PayPal question, please contact PayPal Customer Service.

Manage your seller account

You can check your balance, change your automatic payment method, make a one-time payment, and more from the Seller Account section of My eBay.

To view and update your seller account information:

1. Go to My eBay.

2. Click the Account tab.

Manage subscriptions

You can subscribe to any of eBay’s advanced selling tools, including Selling Manager, Blackthorne, and Sales Reports from the Subscriptions section of My eBay.

To manage your subscriptions:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Subscriptions link.

Frequently asked questions

How do I create a PIN?

You can create a telephone PIN in My eBay.

To change or create a telephone PIN:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Personal Information link.

4. Next to Telephone PIN, click the Create or Edit link and make your changes.
   

I can't find the Account tab in My eBay.

To see the Account tab, you must be in My eBay.

1. Click My eBay at the top of most eBay pages.

2. Click the Account tab.
   
   
   

I forgot my password.

If you forgot your password, here's how to reset it.

I forgot my user ID.

If you forgot your user ID, you can request it and we'll send it to you.

How do I change my phone number?

To change your phone number:

1. Go to My eBay.

2. Click the Account tab.

3. Click the Personal Information link.

4. Click the Edit link next to Registered name and address.

5. Click the Change link next to Registration address.

6. Update your phone number and click the change registration information button.

7. Review your updated contact information, and then click the submit button.
   
   
   

How do I change my credit card information?

To change your credit card information:

1. Go to My eBay.

2. Click the Account tab.

3. Under Payment methods for Seller Fees, click the Change automatic payment method link.