There are two reasons why an account may be suspended from eBay

• Serious violations of eBay's Rules and Policies

• Non-payment of eBay Fees

If you receive an email about your account being suspended
When your account is suspended, eBay will send a notification to the registered email address associated with your account. This email will also appear on your My Messages page in My eBay.

The email and notice sent by eBay will usually contain instructions about how to reinstate your account. Because the details causing account suspension can vary greatly, specific instructions on how to resolve your particular issue will be outlined in the notice. If no instructions appear, please contact us.

If you do not know why you were suspended or if for some reason you do not receive a notice, contact us for more information.

Resolving account suspension due to non-payment

If you were suspended for non-payment of selling fees, see Reinstating Your Account. The most common cause of suspension for non-payment is that the automatic payment method you have on file is outdated or has been recently declined. If you received an error notice while trying to resolve your suspension by updating a credit / debit card or registering an account, contact us.

Other access problems

• If your account is blocked - If your registered email address is no longer valid and your account is on hold or suspended, please contact us. Be sure to include your new email address and the User ID of the blocked account.

• If your account has been used without your authorisation - Please review the Account Theft Help page for next steps.

• If your account has activity limits - In order to maintain a safe trading environment, selling limits are occasionally placed on accounts. If a limit has been placed on your account, please contact us.

Appealing your account suspension

If you would like to appeal your suspension, please include any relevant information and reply directly to the suspension notice or contact us.

Note: This form is for suspension appeals only. If you have other questions, please search eBay Help.

If you were suspended for an Unpaid Item Policy Violation or have been warned about not sending a payment, you can appeal through the Unpaid Item Appeal Form.

What happens to your selling activity when your account is suspended?
While your account is suspended, you will not be able to use eBay in any way. This includes bidding, selling, and leaving feedback. If and when your account is reinstated, you will be able to leave feedback for transactions you completed within the 30 days prior to the reinstatement of your account.

IMPORTANT NOTE: Members who are suspended are prohibited from registering new accounts with eBay, or bidding or selling on eBay using any existing accounts. eBay reserves the right to suspend existing accounts as well as new accounts opened by anyone in the same household of a suspended user or by any other associates of a suspended user.

While your account is suspended, you will be unable to sign in to your "My eBay" page. You will be able to contact bidders if and when your account is reinstated. To find auctions that you have recently participated in, you can use the Search feature at: http://pages.ebay.com/search/items/basicsearch.html

Due to your account suspension, members involved in your transactions may choose to retract their offers.

If eBay has ended your listing early, some listing fees will be credited to your account. You can review these credits on your account status page. If you have additional questions, please review why eBay sometimes ends listings early. Please note that some suspension reasons will forfeit fees for ended listings.

Note: If you are suspended, you are not eligible to use eBay or Half.com until the problems that led to the suspension are resolved.