Seller Education

Postage Centre

The Postage Centre is the place to go to for tips, tools and information about postage on eBay. Whether you are new to selling on eBay.com.au or experienced, you'll learn how to save time and money.

Why include postage costs in your listing

Increase sales – listings that include calculated postage costs are more likely to end in a sale.
Improve efficiency – no need to manually research and calculate postage costs.
Save time – emails from buyers about postage costs will be reduced.
Speed up checkout – pre-filled postage details make it easy and quick for buyers to checkout.
Build customer loyalty – up-front, accurate postage costs enhance the buyer’s experience, building trust and the chance of repeat purchases.

eBay's top 10 postage tips

	Use the Postage Calculator in your listings to allow buyers to see accurate postage costs for their location and to help ensure you are in compliance with the Excessive Postage and Handling Policy .
	Have postage supplies on hand. Take a look at the postal supplies category on eBay and remember that buying in bulk can save you money.
	Pack your item carefully using protective materials to prevent damage during delivery.
	Properly label the package with the complete address and include a return address.
	Post your item promptly and let your buyer know when to expect the item.
	Offer combined postage discounts for multiple item purchases to help increase repeat business.
	Go Global! Sell internationally to increase your sales. The Postage Calculator will automatically calculate the rates for you, worldwide.
	Request pickup from your local postal or courier provider so you never have to leave your home or office.
	If you want protection for important items, consider registered post for proof of posting, signature on delivery and insurance cover.
	To avoid postage altogether (especially for large or heavy items) offer pick-up only.

Australia Post services

Australia Post’s Parcel Post and Express Post prepaid satchels offer eBay sellers a convenient, no-fuss way to send parcels anywhere in Australia.

The satchels are available at a fixed postage price in two handy sizes - 500g and 3kg.

Parcel Post satchels can be posted at red posting boxes and Express Post satchels at yellow posting boxes. Alternatively, the satchels can be mailed over the counter at any post office.

Australia Post also offers a variety of options for sending parcels overseas, allowing you to choose a service that suits your needs.

Find out more about the services offered by Australia Post that can save you time and money.

Other courier/express services

If you need to use a courier or express service for large and/or bulky items, high value goods or items that cannot be sent via the standard postal services, consider these options:

AirRoad Direct is an interstate and regional delivery service which specialises in transporting heavy, large, valuable items.

Get a quick price estimate

Pack and Send are a package and delivery solution for just about anything, anywhere in the world.

Get an estimate

Paymate Express Shipping is a door to door service that transports to over 220 countries, usually within days.

Get an estimate

Smart Send is a door to door service with special rates for eBay sellers.

Get a quote

Sending hazardous materials

When sending hazardous or dangerous goods, certain rules apply to packing and postage. Such items must be properly packed, marked, labeled and declared when being sent by air and must not be sent through the post. There are heavy financial penalties and even the possibility of a prison term for endangering the safety of civil aviation.

For more details go to the Civil Aviation Safety Authority and read our Hazardous materials policy .