If you have a problem with your purchase on eBay is here are some guidelines on what to do next.
- Check the item listing. Review the seller's terms of sale (if available), item description, postage details, and payment terms.
- Email the seller with your questions. If you don't have the seller's email address, you can request it from eBay or use the "Ask seller a question" link on the item listing page.
- Check your email spam filters for messages from the seller. It's possible that the seller is trying to email you but your spam filters are blocking their messages.
- Check your own contact information. It's possible that the seller is trying to email you but your contact information is incorrect. Go to "My Account" in My eBay and click on "Personal Information." Make sure your email address is correct.
- Use eBay's Item Not Received or Significantly Not as Described process. This process is designed to make communication between buyers and sellers easier.
- With the exception of a few categories, most items paid for by PayPal on eBay.com.au could be eligible for PayPal Buyer Protection if you do not receive the item you paid for or it is significantly not as described by the seller. PayPal Buyer Protection covers tangible or physical goods that can be shipped. It does not cover intangibles, services, licences, vehicles, airline flight tickets, and items prohibited in the PayPal Acceptable Use policy. Eligible items may be protected for up to AUD $20,000. Conditions apply. To find out more, read the PayPal Buyer Protection policy.
- If you are buying a car on eBay Motors you may be covered by the Vehicle Purchase Protection program. The program offers buyers up to $20,000 coverage on eligible cars purchased by Auction or Buy It Now on eBay Motors. Learn more about Vehicle Purchase Protection.
