|
The eBay Trust & Safety team is devoted to making eBay a safe and reliable place to trade. The team helps build trust in the community through various educational resources, rules and policies and trust-building programs, all of which help maintain general marketplace security and prevent and combat fraud.
eBay works behind the scenes to develop the technology and skills to fight fraud and empower the community to understand and conduct safe trading practices. eBay also proactively works with law enforcement and government agencies throughout the world to enforce its policies. eBay's trading policies are rooted in the values of the eBay marketplace. eBay strives for a level playing field and information transparency, enabling economic opportunity for the community and encouraging open, honest and accountable transactions.
Following are various tools, programs and resources that eBay offers buyers and sellers to protect themselves and build trust with one another:
eBay Feedback:
Feedback is each user's reputation on eBay. It fosters trust between people by acting as both an incentive to do the right thing and as a mark of distinction for those who conduct transactions with respect, honesty and fairness.
Buyer Protection:
"With the exception of the categories listed below, all items paid for by PayPal on eBay.com.au will be eligible for at least AU$400 PayPal Buyer Protection if you do not receive the item you paid for or it is significantly not as described by the seller. Certain items may be eligible for up to AU$3,000. Conditions apply. PayPal Buyer Protection covers tangible or physical goods that can be shipped. It does not cover intangibles, services, licences and other access to digital content, vehicles, airline flight tickets, and items prohibited in the PayPal Acceptable Use policy. Claim limits apply. To find out more, read the PayPal Buyer Protection policy.
eBay Toolbar with Account Guard:
The eBay Toolbar now features "Account Guard," a tool that enables members to protect their account by indicating when they are on an eBay or PayPal site and warning them when they are on a potentially fraudulent (spoof) website.
eBay Security Centre:
The eBay Security Centre provides guidance on buying safely, selling safely and paying safely, as well as valuable third-party, government and law-enforcement resources. The Security Centre is a valuable resource for all users, from first-time buyers who want to avoid fraudsters to high-volume sellers who want to protect their copyrights. |
